Public Area Attendant (Houseperson)

Perform all assigned tasks in support of the Housekeeping Department, which includes cleaning and organizing all assigned areas inside and out. Responsibilities include taking out the trash, restocking supplies, vacuuming, mopping, sweeping, moving furniture, cleaning restrooms, windows, vents and doing laundry.

ESSENTIAL JOB FUNCTIONS:

• Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety to guests, fellow employees and staff.
• Handle items for “Lost and Found” according to the hotel's standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guest room cleaning procedures to assist when needed.
• Deliver any clean linen to assigned sections, when necessary.
• Pick up Room Attendant’s dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take to/dispose in the outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas and closest neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotels standards.
• Perform all other work related duties as assigned by supervisor or hotel manager.

COMPETENCIES

• Must be able to effectively communicate and interact in a friendly, helpful and respectful manner while on the property.
• Basic understanding of the English language is required to perform assigned tasks and follow directions, verbal or written.
• Ability to understand and carry out verbal & written instructions independently.
• Committed to providing constant and consistent exceptional customer service to guests.
• Must possess honest and integrity
• Must show up for work on time and follow the work schedule
• Works well independently or with a team and with minimal supervision
• Must maintain a “sense of urgency”

EXPERIENCE

• Some hotel experience preferred

SUPERVISORY RESPONSIBILITIES

• No employee supervision responsibilities

WORK ENVIRONMENT

• Occasional exposure to hot and humid conditions
• Occasional exposure to soiled linen and/or contaminated materials from rooms (see bloodborne pathogen guidelines).

INTERACTION

• Occasional interaction with hotel guests

POSITION TYPE/EXPECTED HOURS OF WORK

• Must be able to work full-time flexible hours, overtime, weekends, holidays and as needed.

TRAVEL

• No travel is expected for this position

EDUCATION

• Basic reading and comprehension of English or Spanish language to understand verbal and written instructions or guidelines from the supervisor or hotel manager.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 30 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and independent mobility throughout the property. (see detailed physical job demands)