Provider Relations & Credentialing Manager

Position Summary   The Provider Relations & Credentialing Manager is an exempt salaried position that is responsible for overseeing critical communication, credentialing, and outreach functions at AAAI. This role manages patient-facing communication channels (voicemails, nurse board messaging, Intergy, UpDox), supports the biologics team, coordinates provider and hospital credentialing, and leads practice-level marketing initiatives including events, meet & greets, and PCP office visits to strengthen referral relationships.

This position serves as a bridge between operations, clinical teams, and external providers to ensure streamlined communication, compliance, and strong community engagement.

 Reports To: Medical Practice Administrator

 Principal Duties and Responsibilities

 Patient Communication Management

• Oversee daily voicemail triage, ensuring timely follow-up and resolution.
• Build and manage a patient messaging team within the Intergy Nurse Board and Provider Board to ensure efficiency and accuracy in patient communications.
• Monitor and manage Intergy UpDoc workflow to ensure timely document handling. Implement patient satisfaction measures and address grievenaces to improve the patient experience.
• Collaborate with other departments to ensure seamless patient care and communication.
• Support the biologics team by coordinating communication, documentation, and follow-ups with patients on biologic therapies.
  

Credentialing & Compliance

• Manage the hospital privileging process for AAAI providers.
• Oversee provider license renewals (state medical, DEA, NPI, etc.) and track expiration dates.
• Coordinate payer credentialing processes in partnership with the Revenue Cycle and Operations team.
• Maintain compliance documentation and credentialing files for all providers.

Marketing & Community Outreach

• Organize and execute marketing events on behalf of AAAI, including health fairs, educational programs, and patient engagement activities.
• Plan and coordinate “meet & greet” events to strengthen relationships with referring physicians and community partners.
• Visit local PCP offices to introduce AAAI services, provide materials, and strengthen referral pipelines.
• Collaborate with internal marketing leads to align outreach efforts with AAAI’s brand and growth strategy.

Required Skills, Knowledge, and Abilities

1. Strong organizational skills with ability to manage multiple workstreams.
2. Excellent communication and interpersonal skills.
3. Excellent written and verbal communication skills.
4. Knowledge of regulatory requirements and healthcare laws.
5. Ability to analyze data and make informed decisions.
6. Strong organizational and time management skills.
7. Ability to work well under pressure and in a fast-paced environment.
8. Ability to engage confidently with physicians, staff, and community partners.
9. Proficiency in Microsoft Office Suite and EMR/credentialing systems.

       Education/Experience

Other Requirements

Performance Metrics

• Voicemail response rate (within 24 hours).
• Nurse board & Provider Board message resolution time.
• Credentialing files maintained at 100% compliance.
• Successful execution of ≥ 4 community events, meet & greets/quarter.
• Growth in referral partnerships from PCP outreach.

Working Conditions

OSHA Category 3: Involves no regular exposure to blood, bodily fluids, tissue or tasks that involve exposure to blood, bodily fluids or tissue are not a condition of employment.

The position is in a well-lit office environment with regular travel to AAAI clinics and external medical practice offices. 

Occasional evening and weekend event support required.

Involves sitting approximately 80 percent of the day, walking, or standing the remainder.  Equipment operated will be standard office equipment including computers, fax machines, copiers, printers, telephones, etc.