Protective Care Program Evening Coordinator

POSITION:  Protective Care Program Evening Coordinator

DEPARTMENT: Protective Care

REPORT TO:  Director, Healing and Harm Reduction

DIRECT REPORTS: Protective Care Support Workers

POSITION TYPE: Full-time,

WORK HOURS:  Monday - Friday,  3:30PM-11:30PM

LOCATION: 200 Disraeli

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Main Street Project offers Protective Care to our community through the Intoxicated Persons Detention Act (IPDA), which supports intoxicated individuals into sobriety using a harm reduction approach, close monitoring and a supported release. We aim to serve each person with safe and respectful services, following an initial transfer by Winnipeg Police Service officers or cadets.

Reporting to the Protective Care Manager, the Protective Care Night Coordinator provides staffing and management support to all Protective Care employees while maintaining the core values of MSP regarding harm reduction, choice, equity, and diversity to encourage individuals’ capacity building. The Coordinator provides both administrative (payroll, timecard approvals, policy administration and compliance etc.) support and in the professional development (training, program compliance, workplace feedback, etc.) of front-line staff. Oversight of operations from 3:30-11:30pm Monday to Friday.

Key Responsibilities

• Oversee and provide directions to Protective Care staff in their day-to-day duties
• Provide support to management in policy and procedure adherence
• Support the Director in implementing new policies and procedures
• Assist the Director in researching and developing new initiatives
• Coordinate employee on-boarding and training
• Communicate organization updates with employees on a regular basis, answer queries and provide information as needed
• Monitor ongoing work, identify problems and make recommendations for continuous improvements of procedures and policies
• Responsible for employee performance management; keeping the Director up-to-date on staff performance
• Participate in multidisciplinary team meetings, providing relevant participant information 
• Ensure employees follow safe work practices and MSP standard operating procedures 
• Conduct daily personal protective equipment (PPE) audits on the correct use, donning and disposal procedures 
• Lead team debrief after incidents 
• Complete timesheets for payroll processing in a timely manner
• Address community member complaints or concerns; keep the Director up to date on all community member interactions
• Provide coverage on an emergency basis when needed. 
• Provide crisis prevention and intervention as needed 
• Attend and plan mandatory staff meetings, workshops and training sessions 
• Communicate on a regular basis with the Director on any staffing / scheduling issues or concerns 
• Collect and report all monthly statistical information, MIS stats and other program related stats. 
• Reports stats in a timely and accurate manner

Qualifications

• Two years’ experience in human services, preferably working with adults challenged by homelessness, mental illness and/or chemical Post secondary education in the field of addictions and mental health is considered an asset
• Relevant post-secondary education is considered an asset.
• Experience in a management or administrative role is considered an asset
• Proficient computer literacy
• Ability to communicate and work effectively with staff from various backgrounds and disciplines.
• Excellent organizational and time management skills
• Ability to work with a client-centred care philosophy
• Ability to assess crisis and work in a crisis situation
• Ability to understand and comply with PHIA regulations
• Excellent communication skills, both verbal and written, and excellent listening skills
• Ability to communicate and work effectively in a multidisciplinary team
• Subscribe to the philosophy of cooperation and continuity across programs, and of consideration and respect for participants
• Knowledge of Indigenous culture
• Knowledge of the effects of poverty and the determinants of health
• Ability to work effectively with participants displaying unpleasant and/or aggressive behaviour
• Demonstrated ability to apply Harm Reduction and Housing First philosophies in their day-to-day support of participants
• Ability to work flexible hours to meet program need

Additional Requirements

•  Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Adult Abuse Registry Check required. The employee is responsible for any service charges incurred.
• Valid CPR & Basic First Aid
• Non-violent Crisis Intervention and mental health first aid training is considered an asset

Please visit our careers page to see more job opportunities.