Project Solutions Manager

This is a PROFESSIONAL EXEMPT Assignment

As a Project Solutions Manager, you will be responsible for performing as a business manager representing Diebold Nixdorf's business interests in a project environment. Manages Implementation Project professional service engagements for customer projects. These business management activities include acting as the main customer interface, coordinating project implementation deliverables, interfacing with subcontractors and internal resources, establishing and meeting schedules, ensuring and measuring customer satisfaction with the Implementation Project Services delivered.

Some essential functions of this position include:
- Provides input to the product salesperson for change order processing that is within the scope of the order

- Assembles and directs the project team to stay within the target margin or budgeted cost

- Develops project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc

- Ensures that the project team is trained in Diebold Nixdorf's policies, standards, and procedures and that they are practiced in everyday project activities

- Provides management and leadership for all service delivery personnel during the project. Usually acts as a decision maker in matters of conflict or ambiguity.

- Provides focal point for project problem resolution and escalation

- Ensures the acceptance of project deliverables are consistent with customer expectations. Receives formal sign-off from customer indicating acceptance of deliverables and provides formal turnover to Account Team and Operating Teams.

- Solicits formal customer feedback on satisfaction with the quality of the services delivered

- Creates timely, accurate, and complete project reports for account team and customer management

- BS Degree in Computer Science or a Technical Discipline or equivalent work experience

- Minimum 4-6 years progressively responsible experience in project management and/or project coordination for system integration or professional services programs

- Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc.

- PMP certification preferred

- Excellent verbal and written customer communication skills

- Strong technical skills and understanding of technology such as software, networking, and systems development
- Very detailed and organized
- Ability to utilize sophisticated project management tools, such as Gantt charts, PERT charts, OBS, RBS and WBS
- Excellent skills in interacting with people
- Ability to lead team(s) and influence rather than just manage
- Multi-tasking capability. Must be able to handle more than one project and/or task in unison.
- Ability to act in an autonomous role with little, if any, direct APSM oversight
- Experience in 3rd party/contractor management

Skills:
1. BS in Computer Science or a Technical discipline - Highly Desired
2. Experience in implementation management and/or project coordination - Required -4 to 6 years
3. PMP certification - Highly Desired
4. Excellent verbal and written customer communication skills - Required
5. Strong technical skills - Required
6. Understanding of technology such as software,and systems development - Required
7. Experience with project management tools i.e. Gantt charts, PERT charts - Required
8. Very detailed oriented - Required
9. Ability to lead team(s) - Highly Desired
10. Experience in delivering professional services, i.e. software support - Required

Job Types: Full-time, Contract

Salary: $40.00 to $52.00 /hour