eDiscovery Technical Program Manager

Responsibilities

• Ensures adequate personnel are staffed to fulfill all throughput or volume requirements for anticipated litigation support work.
• Drafts job requirements and qualifications, interviews candidates and makes hiring decisions after identifying any additional staffing needs.
• Manages databases and major applications used for litigation support workflows.
• Maintains an understanding of the state-of-the-art technologies and practices within litigation support.
• Vets new technologies to identify better or more affordable solutions to the ongoing challenges presented within the industry. Interfaces with the infrastructure team to plan implementation of new technologies and manages deployment.
• Manages litigation support workflows, including but not limited to collection, storage and management of physical evidence; data management; processing, culling and standardized export of data; management of review databases; data loads to databases; image conversion; creation of productions; and creation of relevant reports across all workflows.
• Implements and enforces quality control processes for all workflows and ensures quality standards meet or exceed contract requirements, including timeliness of any deliverables.
• Ensures workflows are adequately documented and regularly demonstrated through repeatable and effective training and that they are consistently followed.
• Ensures service level agreements (SLAs) are understood and maintained and works alongside project managers to enforce them.
• Continually identifies, prioritizes, and implements improvements to workflows and automates tasks wherever practical.
• Interfaces with internal project managers, Government attorneys, external case managers and other customers to gather requirements for custom requests, to offer explanations of issues or demonstrations of solutions, or to coordinate delivery requirements for large requests.

Requirements

• 8+ years of commercial litigation support experience at a Law Firm or e-Discovery service provider.
• 2+ years managing teams responsible for processing or document review workflows.
• 2+ years performing electronic file processing workflows using standard eDiscovery processing platforms such as Venio, Nuix, Law, TunnelVision, Reveal, Everlaw, Disco, etc
• 2+ years performing web hosting loads or review workflows using standard eDiscovery review platforms such as Clearwell, Reveal, Relativity, Everlaw, Disco, etc
• 2+ years of experience using Relativity.
• Maintains current experience with at least one scripting language or general-purpose programming language.
• Experience performing or assisting with forensic acquisitions or collections, and the techniques and considerations involved therein. Targets include physical devices, remote collections of enterprise data as well as websites and social media.
• At least one relevant industry standard certification as it pertains to mastery in any of either forensics workflows (e.g., EnCE or EnCase Certified Examiner), eDiscovery processing workflows (e.g., Venio Certified Administrator), or eDiscovery review workflows (e.g., Relativity Master, Expert or Certified Administrator). Specific certifications listed are only examples and other industry standard certifications are accepted.
• This position is hybrid with an onsite office in Falls Church, VA.