Program Supervisor - Disability Services Sector - Full-Time

***INTERNAL CANDIDATES WILL BE GIVEN PREFERENCE UNTIL NOON ON MARCH 12, 2026***

POSITION SUMMARY

The Service Delivery Supervisor role is responsible for supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support, feedback and coaching for oversight on the health and well-being of individuals in service. Supervisors are regularly called upon to undertake special projects, assignments and/or tasks, including representing the organization on internal and external committees

RESPONSIBILITIES

                -       Direct, review and oversee person centered plans.

-       Reconcile, monitor, and document finances.

-       Ensure protocols and procedures are followed and updated as needed.

-       Protect and promote the health and safety of both employees and individuals.

-       Direct and monitor worksite hygiene and maintenance.

-       Lead, direct, and monitor inclusion, meaningful engagement, and advocacy.

-       Identify the need for behavioral support, direct and monitor procedures in creation and after implementation.

-       Provide team support and facilitate employee engagement, development, and teamwork, in a supervisory and leadership capacity 

QUALIFICATIONS

Certifications and Experience:

-       A diploma or undergraduate degree in a relevant discipline, from a recognized institution is preferred.

-       At least 2 years of experience in a Team Leader role and 1-2 years of experience as a Service Coordinator in regards to assisting in the daily activities with individuals with diverse abilities is preferred.

-       Adult first aid with CPR is required.

-       Clear police clearance with the vulnerable sector check is required.

-       Class 5 drivers’ license, clean drivers abstract, and a personal vehicle with 2-million-dollar liability insurance is preferred. Those who do not have this must be able to reliably transport themselves to any of our locations throughout Edmonton as required.

-       Familiarity and experience with Microsoft programs (including Teams, SharePoint and Outlook), ShareVision and/or Catalyst is considered an asset.

-Experience in Mental Health/Addictions and Recovery

 SKILLS

Demonstrated supervisory, leadership, team-building and related skills such as:

-          Feedback, coaching and mentoring

-         Conflict mediation and resolution

-         Time management and prioritization

-         Well-developed and adaptable communication

Additional skills include the ability to

-         Distinguish between objective and subjective observations.

-         Work in a team-oriented environment.

-         Maintain and grow a community network

LOCATION- Centre for Community Inclusion 

HOURS OF WORK:

          Monday - Friday                         8:30AM - 4:00PM

        *** Please note, this position requires flexibility in working hours and does require participation in an on-call                       rotation which includes evenings and weekends.***

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