Program Coordinator
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
Explore more employee quotes on our Careers page.
Your Role
This role is essential in creating moments of comfort, community, and relief for families navigating their child’s medical journey. By coordinating meaningful programs, stewarding volunteers, and fostering a warm, supportive environment, the Program Coordinator ensures families experience joy, connection, and care during some of their most challenging days. Your work directly strengthens the sense of belonging and compassion at the heart of every Ronald McDonald House, making a lasting difference in the well‑being of families we serve.
This is not a standard Monday-Friday role. Shifts can vary between daytime and evening hours and include weekend work. Schedules are set monthly.
Key Responsibilities Include:
Work with the Program Supervisor on monthly programming schedules
Work with volunteers to ensure the delivery of scheduled programs
Complete program evaluations & bring suggestions on ways to provide high quality programming to families
Develop and implement goals, objectives and strategies for the volunteer program team that reflect the mission of the organization
Use volunteer resources to support the unique needs of our families, develop and provide a broad range of activities that provide relaxation and fun
Promote and build upon a sense of community within families, within the House and broader community by developing a positive, compassionate, supportive, and engaging environment
Work with the Program Supervisor to creatively provide and prepare special occasions around holidays within a multi-cultural community atmosphere
Collaborate and provide communication and assistance to the other departments to ensure smooth operation and delivery of high-quality family programming
Support Program Supervisor to maintain budget and track expenditures to ensure programs are operating within their allocated budget
Provide orientation and day of assistance & stewardship to all local Home for Dinner groups, Helping Hands groups, and non-department specific local volunteers including shuttle, recreation, rejuvenation & baking
Maintain and order craft or programming supplies as needed
Provide tours of the House
Act as an ambassador of Ronald McDonald House Alberta within the community
Qualifications
High school diploma is mandatory.
Some post-secondary in a relevant human services field is preferred.
Strong interpersonal skills; capable of working with people and families with varied backgrounds.
Experience working in a human service-related field.
Experience working with children and families is an asset.
Comfortable working in a fast-paced environment.
Ability to flexibly complete tasks based on priority, problem solve and use critical thinking skills
Experience in program and volunteer planning and/or coordination
Proven experience in proficiently managing programs with excellent service delivery standards
Strong ability to communicate verbally and written (English is the business language), additional language skills are an asset
A self-starter with demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization
Strong computer skills with experience working with a database software that may include volunteer or development databases such as VolunteerHub or Raiser’s Edge
Standard First Aid CPR-C and AED certification
Valid Food Safety Certificate
Valid WHMIS Certificate
Ability to work evenings and weekends as needed
Must provide a clear criminal record check
What we Offer
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
Competitive compensation
Full benefits plan with a strong focus on mental health
Health & Wellness Spending Account
Employee and Family Assistance Program (EFAP)
Growth & Development
Professional development and training opportunities
Opportunity to participate in cross‑functional committees
Flexibility & Well‑Being
Vacation and personal days
12 recognized statutory holidays
Financial Wellness
RRSP / TFSA matching program
Financial Wellness sessions
Culture & Community
A values‑driven culture where people come first
Social events and team‑building activities
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note applications will be accepted until February 18, 2026
Thank You
We thank all candidates who apply; however, only those selected for interview will be contacted.