Program Assistant (Grid 21) - Casual

Job Title:  Program Assistant ( Grid 21)
Number of Position:  Multiple
Competition Number : C13
Location: Phoenix Center ( Main Campus)
Position Status : Casual
Collective Agreement: Communities Bargaining Unit
Compensation: $27.92 -$29.60
Reports to: TH Assistant Manager

 Job Summary:

The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services:

·       Monitor and assess resident behaviours and client movement in and out of the building
·       Monitor curfews of residents returning to the Centre and Supportive Housing Programs
·       Conduct random (or client-requested) basic wellness checks on clients that may require support. Overdose precaution/response. Clients are encouraged to use overdose prevention sites/designated safe use areas. Carry out duties in accordance with health and                safety protocols
·       Observe and accurately document resident behaviour utilizing concrete, factual descriptions
·       Report behaviours to supervisory staff that poses a risk to the resident, other residents, staff and/or the community
·       In accordance with established care plans, assist clients with the development of life skills, healthy daily living, social activities, meeting their obligations, keeping appointments, and promoting effective social and interpersonal skills by methods such as                                 demonstrating and modeling appropriate actions.  Acting as a positive role model for all residents
·       Engage with residents and ensure safety and expectations of the program agreement are being me.
·       Encourage awareness of interdependence of community members and the value of responsible concern for self and others.
·       Meal deliveries, a client can request delivery to their room if experiencing mobility issues/hardship.  The cook will box and prepare a “to-go” styl meal and PA’s deliver to their door.
·       Assist new residents with their welcome gift bag that is sourced from donations (cleaning products, towelscoffee,ee etc)
·       Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
·      Support & promote a safe environment regarding relations with other staff, program participants, and community members.
·       Support & promote a safe, well-maintained building & work environment. Ask trespassers to leave property, calling the police/ambulance when needed.
·       Complete regular rounds of facility as scheduled throughout shifts
·       Assist the manager in organizing and distributing food and clothing donations
·       Other related duties as assigned 

Qualifications:

·       Grade 12
·       Certificate in Community Social Service or equivalent
·       Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
·       Satisfactory completion of a criminal records check with vulnerable sector screening is required
·       Satisfactory completion of Tuberculosis Screening form is required
·       Satisfactory completion of Employee Immunization Record form is required
·       First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

·      Knowledge of Windows, Microsoft Word, Excel, and database management systems.·      
·      Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
·      High level of integrity and dependability with a strong sense of urgency and results-orientation.

Competencies:

Approach to Work

·        Demonstrates initiative, flexibility, adaptability and resourcefulness

·        Actively seeks and incorporates feedback to inform continuous self-improvement

·        Sets goals, creates and implements action plans, monitors progress, and evaluates results

·        Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

·       High degree of relevant and current job knowledge and skill

·        Consistently produces accurate, thorough, high-quality work in a timely manner

·        Builds and promotes a culture of health and safety in the workplace

·       Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

·        Models independent thinking and creativity

·        Demonstrates effective problem-solving skills

·        Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

·        Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

·           Expresses themselves clearly and professionally both verbally and in writing

·           Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations

·           Has a manner, style and presence that makes a positive impression

·           Listens to and considers others’ views 

Personal Leadership

·           Models the oganization’s core values of social justice, teamwork, social innovation, and strength-based practices

·           Fosters enthusiasm, energy and commitment

·           Takes responsibility for personal actions, performance and health

·           Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

·           Effectively works with their colleagues to ensure organizational success

·           Champions positive working relationships with staff and external stakeholders

·           Supports an environment of openness, and champions teamwork and communication across programs

·           Leverages the expertise and experience of others for organizational success

People Leadership

·           Takes responsibility for the success of the organization

·           Inspires, motivates and influences others in the organization

·           Acts as an ambassador of the organization, promoting the values and mission

·           Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

·        Displays interest, concern and respect for their staff and their staff’s development

·        Establishes clear roles, responsibilities, priorities and performance targets for staff

·       Motivates, develops and retains a talented, high-performing team

·        Gives recognition and acknowledgement to staff for their achievements

Task Leadership

·        Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 

·        Makes clear, consistent, transparent and timely decisions

·        Displays effectiveness, assertiveness and persistence in the pursuit of program goals

·        Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

·        Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies

·        Delegates appropriately to fully utilize their staff to accomplish program goals

·        Creates a sense of accountability for results

·        Oversees and manages the organization’s resources, including ensuring sound financial management

Salary for this role is between $27.92 - $29.60 per hour.

Closing Details:

Closing Date: Internal applications will be accepted until 25 Janurary, 2025 at 5:00pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply.