Production Supervisor, Ritual Roastery SOMA

Production Supervisor, Ritual Roastery SOMA  

OVERVIEW

Ritual Coffee Roasters is excited to be seeking a hard working, self-aware, flexible, and communicative Production Supervisor at our Roastery in SoMa. The Production Supervisor manages the Production Team, who package roasted coffee and prepare orders for wholesale accounts, e-commerce customers, and Ritual cafes. This position also coordinates with our roasting, orders, and inventory departments to ensure each order is filled efficiently and accurately.

The Production Supervisor is responsible for the department’s employees and workflow. This person delegates responsibilities, creates schedules, and facilitates bi-weekly check-ins. They are the point person for the Production department and are responsible for coordination with all outside departments.

The pace often moves quickly with an emphasis on team-work and collaboration. The well-being of Ritual’s production depends on the thoughtfulness of each person’s work and communication with one another. We rely on each-other, each person’s contribution is essential to the team’s success, and the Production Supervisor is integral to this process 

We have many moving parts. We strive for efficiency and easy flow, and we know that changes throughout a workday are inevitable. We roll with punches and treat our work and our co-workers with respect and understanding. This means that flexibility and attention to detail are  musts. It’s the little things that count! We are looking for someone who will join us in caring a lot about our craft, and taking pride in our work. 

As a Production Supervisor, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the Production Team, your co-workers across departments, and the company as a whole.

If you like being part of – and leading – a high-functioning team with repetitive and focused actions – this job might be a great fit for you. Operations on the production line do not differ greatly from day to day, but our volume does. We approach each day, regardless of volume, with the intention of managing our time efficiently, and hitting our goals. While there are opportunities for creative thinking and problem-solving, the day-to-day is less about creative flexibility and more about keeping a well-oiled machine moving. But you will leave everyday knowing you finished what you set out to do. If this sounds like your dream job, we’d love to meet you! 

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard ?in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had.  Ritual roasts in SoMa, and has cafes in San Francisco and Napa. 

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.   

RESPONSIBILITIES

Lead and develop a team of approximately three Production Team Members

• Contribute to our overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.

• Assist the E-Commerce and Wholesale Logistics Manager to hire people who are a great fit for Ritual 

• Train, observe, and develop staff to be knowledgeable and skilled Production Team Members. 

• Supervise Ritual’s Production department.

• Prepare for giving meaningful, supportive regular feedback. 

• Conduct regular supervision meetings and bi-annual reviews to deliver timely, direct, and compassionate feedback, both positive and constructive, and provide tools for employees to grow during their time at Ritual. 

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.

The Production line is a model of quality, efficiency and productivity. 

• Manage the packaging and fulfillment of roasted coffee for all orders, shipments, and deliveries.

• Maintain accountability for the accuracy, presentation and efficiency in packaging of all orders.

• Manage the fulfillment of goods and merchandise accurately for orders, communicate with Inventory Manager as needed.

• Maintain clear, comprehensive, and effective communication between all members of the Production Team as well as between the Roastery and other departments at Ritual.

• Forecast volume and logistics for the Production team, taking into account special projects, holidays and intermittent sales. 

• Maintain inventory and orders for all production supplies. 

• Work with the E-Commerce and Wholesale Logistics Manager to maintain the financial health of the Roastery.

QUALIFICATIONS

• Must pay strong attention to detail, ability to manage a variety of 

projects simultaneously, and ability to work in an interruption-prone environment

• Resourceful problem-solver and strong ability to resolve or smooth issues in the moment

• Excellent communication and teaching skills, able to engage and inspire professional growth

• Must feel comfortable utilizing the dexterity of one’s hands for continuous 

periods of time

• Excellent interpersonal one-on-one, team, and partnership skills with a high level of emotional intelligence, patience, and compassion

• Ability to think strategically, with big-picture perspective

• Able to lift 75 lbs

• Ability to keep calm and stay focused in a loud, fast-paced environment

• Must be authorized to work in the United States. (Required)

STRONGLY PREFERRED

• 1-2  years manufacturing or production experience

• Supervision experience- a plus

• Experience with XPS, Shopify and other mailing and e-commerce platforms

• Mechanically-minded

• CA Driver’s license - a plus

• Forklift certification - a plus

PHYSICAL REQUIREMENTS 

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds. 

• Stand and move throughout the cafe/ office.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

• Have consistent and reliable onsite attendance at the roastery.

• Proficient interpersonal relations and communicative skills in English; 

• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.

• Write routine reports and correspondence.

• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.

• Work under pressure with changing, ambiguous priorities.

• Communicate effectively and promptly to clients, vendors and employees of the organization.

• High level of manual dexterity to adeptly type and use computer equipment.

• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);

• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more; 

• Be able to adeptly use packaging equipment;

• Perform basic math and fractions to complete recipes

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Wage range for this position is $28-$31/hour.

CLASSIFICATION & SUPERVISION

• This is a regular, full-time, hourly non-exempt position, 35-40 hours per week

• The Production Supervisor will be expected to work Sunday - Thursday. 

• The E-Commerce and Wholesale Logistics Manager provides general supervision to the Production Supervisor

TO APPLY

Please upload your resume and a cover letter explaining why you’d be a great Production Supervisor through our hiring portal at https://ritualcoffee.easyapply.co/

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.