Product Support Clerk II

Job Description

Summary:

The primary responsibility of this role is to assist with the weekly upload of new products by organizing them into appropriate website categories, configuring the make, model, and facets for each product, and supporting the team in preparing products for online sales and making any corrections needed.

Main Duties and Responsibilities:

            Product Descriptions:

• • Research and gather information to ensure accurate make, model, and facet details.
  • Set up sufficient product descriptions each week to meet the new product team’s S.M.A.R.T. goals.
• Weight and Dimensions:
  • Ensure accurate product weight and dimensions are included with each new product listing.
• Product Research:
  • Conduct Google searches and troubleshoot to obtain the most up-to-date and complete product information.
  • Search vendor websites and catalogs for product details, updating Acumatica as needed, and submitting webedits to address any outstanding issues.
• Product Uniformity:
  • Regularly use the facet decision tree to ensure that all parts are categorized and faceted consistently.
• Product Videos & Documents:
  • Add available product videos and documents to each part listing.
• Parent/Child Setups:
  • Assist with setting up simple parent/child product configurations.
• Team Collaboration:
  • Assist with other tasks as directed by the New Product Lead.
  • Answer product-related questions and share knowledge with team members.

Product Review:

• Assist the team in reviewing and improving products for weekly website updates.
• Perform item maintenance by updating product information as directed by webedits or management, or when errors are identified.

            Conduct regular audits of product data to ensure accuracy and integrity.

Webedits:

• Complete assigned webedits and communicate with team members about ongoing issues.
• Update product information as required, following direction from webedits or management.

Data Management:

• Perform data management tasks in compliance with customer, company, and regulatory requirements.
• Address any issues, questions, or problems accurately and promptly.

Creative Marketing:

• Participate in brainstorming sessions and assist in developing creative marketing campaigns, themes, and ideas for enhancing customer engagement and experience.

Team Support:

• Provide support by filling in for team members during absences (e.g., sick leave or vacations) to help the team meet designated goals.

Social Media:

• Monitor social media for customer complaints and questions, forwarding relevant issues to the appropriate team members.

Digital Storage:

• Properly file digital assets according to marketing department guidelines and assignments.

Performs other duties as assigned.

Job Requirements:

High School diploma, or GED equivalent needed.

Excellent customer service skills required.

Strong interpersonal, communication, problem solving, and organizational skills.

Proficient with MS Office, especially Word, Excel, Outlook.

Proficient in grammar and spelling areas.

Possess excellent attendance record.

Must be able to maintain a high level of confidentiality.

    Knowledge of programs like Acumatica and FileMaker is helpful but not mandatory.

    Typing speed of 35+ words per minute.

Strong attention to detail.

Self-motivated and able to take initiative.

Goal-oriented with a focused mindset.

Positive attitude and ability to boost team morale.

Collaborative team player.

Shift:

Mon-Fri, Day Shift

Benefits:

Medical, dental, and vision insurances

401k plan, with 4% employer matching upon meeting eligibility requirements

Employer paid life insurance

Voluntary benefits-Supplemental life, cancer, accident, etc.

PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Long periods of sitting and computer screen viewing will be required. Constant use of hand/arms due to computer data entry duties.