Process Manager - Sizing & Fulfillment Manager

Why Rebel, Why This Job. Some people like the status quo, the safe and the mundane. Others challenge every convention in the book, create new values and expectations, and change their world. They are the Rebels. They are the Challengers. If this is you, read on.

 Rebel Athletic is a classic Challenger Brand. Established in 2013 by Ernst & Young Entrepreneur of the Year 2020, Karen Aldridge, to challenge the lowly conventions of the Allstar Cheer apparel market. Rebel is now the undisputed Allstar Cheer market, thought and style leader.

 Over the past 8+ years, Rebel has turned heads quicker than any other manufacturer, and expanded into School and Sideline Cheer, Dance, and everyday athletic wear – all with a trademark sparkle. Rebel’s cutting-edge designs, technological innovations and unstinting focus on service, quality, choice, and value have set a new standard in an industry that was starving for something new. Rebel is the brand that everyone else follows. So, if you want to be a follower, go and work for them. If not, become a Rebel.

Summary of Position: The Process Manager – Sizing and Fulfillment is responsible for overseeing the operations related to the initial sizing phase of Rebel Athletic’s custom cheerleading uniforms. This role leads a small team focused on the preparation, management, and fulfillment of sizing kits and sample garments, ensuring a high level of accuracy and timeliness. The ideal candidate is a hands-on leader with strong warehouse and process management experience, capable of creating and refining systems that support optimal workflow, accuracy, and customer satisfaction.

Duties and Responsibilities:

• Lead, train, and supervise a team of 3 associates managing the sizing process for custom uniforms.

• Oversee the preparation, quality control, inventory, and shipment of sizing kits and try-on garments.

• Coordinate with internal teams to ensure accurate and on-time fulfillment of sizing materials.

• Maintain detailed tracking of garments and kits throughout the sizing and return lifecycle.

• Collaborate with production, sales, and customer service teams to align sizing workflows with overall order processes.

• Develop and refine standard operating procedures (SOPs) to enhance efficiency, consistency, and accuracy.

• Maintain a clean, safe, and organized work environment that supports team productivity and safety compliance.

• Identify opportunities for process improvement and implement changes to optimize performance.

Qualifications:

• 3+ years of experience in warehouse operations, fulfillment, or process management.

• Proven experience in team leadership, training, and workflow optimization.

• Strong organizational and communication skills with high attention to detail.

• Familiarity with inventory systems, logistics software, and digital tracking tools.

• Salesforce or Shopify experience is a plus.

• Background in apparel, uniforms, or a related industry is highly preferred.

• Ability to lift/move products and work in a hands-on operational environment.

Working Conditions:

This role operates primarily in a warehouse environment and requires physical activity such as lifting, moving, and organizing product. Occasional desk and administrative work will also be required.