Patient Collections Specialist

Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.    

We value the health, service, and satisfaction of our patients above all else. 

We are a growing GI practice seeking a highly motivated and productive individual to join our team. Candidates must have experience with medical office billing and collections.

 Duties include:

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Take actions to encourage timely debt payments
• Process payments
• Update account status records and collection efforts
• Process collection letters
• Patient phone calls
• Work with patients to schedule payment arrangements
• Enter patient payments in practice management system, balancing and deposits
• Report on collection activity and accounts receivable status

Requirements:

• Minimum of two years experience involving medical office collections 

• Demonstrate proficiency in keyboarding/computer use

• Strong organizational and task prioritization skills

• Patient advocacy focus

• Ability to understand benefit and eligibility issues with insurance carriers

• Ability to communicate with patients in a professional manner

• Excellent problem solving skills

• Perform to company standards of compliance with policies and procedures.

Location: Carnes Crossroads

Hours: Mon-Thursday: 8:00am- 5pm   Fridays: 8:00am-1pm