Summary

The Practice Administrator coordinates, processes, reviews and monitors all aspects of the Clinic’s function. This individual is responsible for developing, maintaining, and managing employees and oversees day-to-day operations, planning and coordinating staff coverage, ensures compliance with HIPAA/OSHA standards and identifies problems and makes recommendations for resolutions.

Essential Duties and Responsibilities

·         Supervise the day-to-day functions of the office in accordance with federal, state, and local standards, guidelines, and regulations.

·         Maintain the office so that it is in compliance with company policy and government regulations regarding hygiene, safety and maintenance.

·         Provide effective, positive leadership to staff.

·         Builds strong positive communication with physicians and works as a team to enhance the success of the practice.

·         Participates in expense management.

·         Analyzes and staffs the clinic to meet needs of health care professionals and patients efficiently and courteously.

·         Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.

·         Plans, evaluates, recommends and implements new initiatives when appropriate.

·         Monitors patient service feedback and contributes to the process of resolving complaints and service issues.

·         Plans and initiates process improvement and cost reduction opportunities.

·         Establish and maintain effective working relationships with vendors, employees, other managers, and physicians.

·         Coordinates cleanliness, orderliness and safety of working environment.

·         Responsible for ensuring all licensing, continuing education, etc. is maintained, in conjunction with Central Billing Office.

·         Responsible for personnel management and oversight of clinic operations.

·         Responsible for the enforcement of clinic policies and procedures.

·         Establish, implement, and monitor office policies and procedures.

·         Serve as liaison and channel of communication between equipment and supply managers.

·         Resolve any staff problems and keeps lines of communication open to ensure high employee morale and a professional, healthful clinic atmosphere.

·         Control removal of medical waste in compliance with regulatory requirements.

·         Ensure educational materials and company marketing materials are available to the patients.

·         Control and approve employee time for payroll by scheduling the staff to meet operational requirements.

·         Manage talent-related matters including performance planning and appraisal, salary administration, discipline and communication, according to company policy and procedure guidelines; address personnel

        related problems.

·        Work with physician to create, edit, and maintain EHR templates.

·         Other duties as assigned/ required.

 Core Competencies

Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions.

Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.

Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.

Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.

Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.

Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others.

Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.

Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams.

 Professional Requirements

►   Meets dress code standards and adheres to policies.

►   Completes annual education requirements.

►   Maintains regulatory requirements.

►   Maintains patient confidentiality at all times.

►   Reports to work on time and as scheduled, completes work within designated time.

►   Wears identification while on duty, uses computerized punch time system correctly.

►   Completes in-services and returns in a timely fashion.

►   Attends annual review and department in-services, as scheduled.

►   Attends staff meetings annually, reads and returns all monthly staff meeting minutes.

►   Represents the organization in a positive and professional manner.

►   Actively participates in performance improvement and continuous quality improvement (CQI) activities.

►   Complies with all organizational policies regarding ethical business practices.

►   Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department.

►   Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and

    equipment.

►   Assists other staff members in performing any duty that enhances the delivery of patient care.

 Regulatory Requirements

►   5-7 years related health care management experience preferred.

►   Bachelor’s or Associate’s Degree in Healthcare or Business Administration or related field.