PM Guest Services Agent - Avista Resort

PM Guest Services Agent

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.

Job Description - Guest Services agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests reservations.

Job responsibilities:

•          Check guests in and out of resort
•          Issue guest keys appropriately
•          Communicate with other departments to meet guest requests
•          Accommodate guests scheduled stay as needed
•          Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
•          Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
•          Resolve guest concern; assist in all inquiries relating to hotel amenities and services

Requirements -

•          Available to work a flexible schedule including weekends and holidays
•          Previous experience is preferred but not required
•          Strong verbal and written communication skills as well as positive body language

Qualifying team members may enjoy the following benefits -

•          Medical insurance
•          Vision, Dental, Disability, Life,  and Accident insurance
•          Paid Vacation
•          Bereavement leave
•          401K
•          Referral Program