Guest Service Agent

Act as host providing guests with a full range of individualized service during the hotel stay.

Position Requirements

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task
• Work schedule varies and may include working on holidays, and weekends.
•  Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.