PLC Support Technician

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors. You can learn more about us on our website: www.metrocompactor.com.

iSmart Technology, is an IoT technology platform that helps businesses and municipalities save costs and improve operational transparency of their waste equipment. The company is a pioneer in the clean tech industry and has developed proprietary hardware and software that is used for both sustainability programs in the waste management industry and for preventative maintenance programs in many industrial applications.

Job purpose

The technical services team is looking for an individual who will be testing and diagnosing PLCs of the iSMART hardware/equipment remotely. The individual will also be expected to provide field service support in the installation of panels by working on customer sites or providing remote support. Practical fieldwork experience is essential to gaining an understanding of our hardware and equipment. 

The medium-term plan for the PLC technician is primarily to provide remote/over-the-phone support to contractors and technicians in the field.  Effective communication is integral to providing technical support over the phone.

The successful candidate will be receiving incoming support requests and reviewing internal requests to proactively troubleshoot equipment issues and report to the Field Service Supervisor.  The role will include some off-hours on-call support outside of regular office hours.

Objectives:

1.     Offer troubleshooting support over the phone for technical issues.

2.     Provide field service support, ensuring seamless operation and swift issue resolution.

3.     Support production team with wiring, programming, and diagnostics.

4.     Efficiently manage and close support tickets, maintaining a high level of client satisfaction.

5.     Contribute to enhancing equipment performance, safety, and sustainability.

6.     Position the company as an industry leader in technological innovation and operational excellence within the field of waste equipment and shop machinery.

Key Responsibilities will include:

?       Providing effective and efficient remote troubleshooting expertise on all automated machines using electrical schematics and PLC logic.

?       Receive incoming calls from Field Technicians and provide support for iSmart system installations, testing and repairs.

?       Visit customer sites to provide support with panel installation and wiring.

?       Troubleshooting electrical, mechanical and control related problems identified in the field through remote connection and diagnostics.

?       Troubleshoot and implement software changes to PLC’s.

?       Programming and setting up panels.

?       Support new panel builds, perform panel installations and PLC modifications.

?       Commission control panels to ensure proper functionality and performance.

?       Install and test all electrical components including safety devices in compliance with safety standards as per schematics.

?       Manage inventory related to equipment and components.

?       Taking responsibility, pride, and ownership of his work.

?       AutoCAD is an asset.

?       Raspberry and Arduino programing is an asset.

Keys to Success

?       Considerable knowledge of the use of electrical devices (i.e. proximity switches, pressure transducers, etc.)

?       Demonstrate a sense of urgency in achieving results.

?       Effective communication of technical details with Field Technicians & Contractors,

?       Attention to detail and accuracy of documentation including tickets, inspection forms and time reporting paperwork.

Qualifications:

?       A degree/diploma in electrical controls

?       Minimum of (two) 2 years’ experience troubleshooting and diagnosing PLC’s.

?       Experience with Allen Bradley (RSlogix500) & Schneider PLC’s

?       Capable to read, understand & edit electrical, process & instrumentation schematics

?       Practical experience with hydraulic and pneumatic equipment

?       Valid “G” Drivers License

?       Demonstrated ability to communicate effectively in English, both oral and written

?       Demonstrated organizational, interpersonal and problem-solving skills

?       Excellent analytical and problem-solving skills

?       Ability to work independently and without supervision

?       Willing to work overtime as per job requirements

?       Demonstrated ability to work in a team environment

?       Ability to work to deadlines and support multiple demands 

Core Values:

Service First, Innovation, Integrity, and Continuous Learning form the cornerstone of our culture at Metro Compactor Service.  We expect our new PLC Support Technician to personify these values in their work and interactions with clients, vendors, and team members. By accepting this role, you'll agree to uphold our values and contribute positively to our corporate culture and customer experience. 

Why Work For Us

• Career Growth: As we expand across North America, your professional development opportunities grow with us. We support this through internal learning opportunities, mentorship, and a Training Reimbursement Program.

• Recognition: We are a certified Great Place to Work (2023) and received the Innovation Award by the Brampton Board of Trade.

• Benefits: Our competitive salaries, flexible time off (including 6% vacation pay), maternity-leave top up, and company-matched retirement program are complemented by three tailored benefits packages.

• Culture and Engagement: We promote a safe, positive work environment through regular company events and charitable initiatives.

Please visit our careers page to see more job opportunities.