Personal Banker (Teller) - Northshore Float

RESOURCE BANK

Personal Banker

Position Summary: 

This position reports to the Branch Manager, Assistant Branch Manager, Relationship Manager/Lead Teller, or Chief Retail Banking Officer. This position is also responsible for maintaining and balancing a cash drawer in addition to rotating the branch vault, which includes cash, coin, negotiable instruments, etc.      

Essential Functions:

·       Receives checks and cash for deposit, verifies amount, and examines checks for endorsements, legal amounts, dates, etc.

·       Cashes checks and pays out money after verification of signatures and customer balances.

·       Process transactions such as withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.

·       Ensures and provides quality service to both internal and external customers.

·       Assists customers in accessing safety deposit boxes.

·       Examines coupons and bills presented for payment to verify issue, payment date and amount due.

·       Performs trial balances throughout the day.

·       Balances currency, coin and checks in cash drawer at end of shift.

·       Greet individuals as they enter branch and drive-up window.

·       Process work through Branch Capture equipment.

·       Assist customers with services such as ordering ATM or debit cards, requesting stop payments, changing addresses, etc.

·       Follow and comply with all bank regulations and security procedures.

·       Complete all training requirements, including compliance, in a timely manner.

·       Process transactions within established policies and procedures.

·       Ability to lift coin bags of varying weight.

·       All other duties as assigned.

Skills: 

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Mathematics - Using mathematics to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Attributes:

·       Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

·       Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

·       Speech Clarity - The ability to speak clearly so others can understand you.

·       Speech Recognition - The ability to identify and understand the speech of another person.

·       Near Vision - The ability to see details at close range (within a few feet of the observer).

·       Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

 Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate). Previous teller experience preferred.  Cash handling experience preferred.

 Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled