Patient Services Representative (PSR) / Front Office - Clinics

GENERAL SUMMARY OF DUTIES:  Functions as a Patient Services Representative (PSR) in a team and mission-based setting to provide a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. PSR verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with NCCH organizational and compliance policies and guidelines. PSR communicates with patients/clients and NCCH staff to ensure highest quality of customer service. PSR has primary responsibility for serving as a resource to build, strengthen and maintain positive working relationships with patients, clients, providers, case managers, referral representatives, supervisors, program managers, and related service providers or vendors. Participates in performance improvement and continuous quality improvement activities. This position may be asked to work at other hospital district sites as needed. Perform any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organizational Values.

This position requires a commitment to teamwork, collaboration and department scheduling needs i.e. good attendance, attitude, customer services, communication skills, etc.,

Supervision Received: Works under the direct supervision of the Rural Health Clinics Manager or designated administrator.

Special Conditions: Position is Safety Sensitive / Drug Free Workplace / COVID Vaccination Requirements.

REQUIRED: High school diploma or equivalent and/or a combination of education, working experience may be considered in lieu of a diploma or GED.

PREFERRED: 1 year experience working in a hospital or healthcare setting, preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required 

Necessary Knowledge, Skills, and Abilities:

Knowledge of HIPAA privacy requirements and medical terminology.

Establish and maintain solid working relationships through communication, cooperation, and positive interactions with all patients/clients, employees, staff, providers, and vendors.

Willingness to work a flexible schedule when circumstances necessitate.

Demonstrated ability to self-motivate and work independently with limited supervision.

Strong customer service skills along with excellent written and verbal communication skills.

Positive communication skills; ability to successfully interact with all customers; continuous demonstration of courteous, cooperative and service orientated behavior.

Supports and maintains a culture of safety, quality and positive patient experience.

Basic computer skills, and ability to use office equipment to include but not limited to copy machine, faxes, etc.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

This position description is designed to outline primary duties, qualifications and job scope, but is not intended to limit the incumbent nor Northern Cochise Community Hospital Inc., to only the work identified. 

Reasonable Accommodations / Job Performance: To perform this job successfully, an individual must be able to perform each essential function and the physical demands satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.