Patient Care Coordinator

Summary:

The primary role of the Patient Care Coordinator is to coordinate general business activities for patients, providers, appointment-setting, and records control. The Patient Care Coordinator is to make use of the highest quality work standards are achieved and maintained according to practice policies and procedures.

Duties:

1.     Provide excellent patient assistance and treat them with compassion while developing trust and rapport.

2.     Answer, assist and direct all incoming patient phone calls and adjust the schedule to patient needs as necessary in a professional and courteous manner.

3.     Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders.

4.     Schedule and maintain patient appointments relative to all services offered by CCA and GRW that encompass patient treatment.

5.     Coordinates collection and preparation of financial and operations report.

6.     Administer psychiatric rating scales and document outcomes on modalities.

7.     Making initial contact with referrals while conducting the pre-assessment.

8.     Ensure office space cleanliness and organization, including but not limited to treatment rooms, waiting areas, coffee bars, front desk, front refrigerator and bathrooms. 

9.     Investigate and communicate insurance coverage and verification issues.

10.  Uploading and completion of records from outside providers, lawyers, disability and insurance companies in a timely manner. 

11.  Preparing shipping labels and ordering FedEx and UPS pickups and deliveries.

12.  Using applicable software programs to create inventories, letters, and other business-related documents. 

13.  Assist with the patient resource center and integrate the current and potential patients on Move, HubSpot, etc.

14.  Integrate and promote marketing initiatives for company services through effective communications.

15.  Assist with special events planning, business lunches and other related duties. 

16.  Maintain patient safety by wearing personal protective equipment as required.

17.  Follows company policies and procedures as well as adhering to state and/or federal regulations.

18.  Work with the necessary Neuronetics or other various representatives to accomplish other various duties.

19.  Perform additional duties as needed, up to and including the willingness to be flexible by possibly traveling to other facilities.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job without assistance from another individual. While performing the duties of this job, the employee must be regularly required to physically be able to walk, stand, stoop, and bend. The employee must occasionally lift and/or move up to 10 pounds. Specific hand, visual, and auditory dexterity is required by this job, which includes close vision, depth perception, and the ability to adjust focus. (When required by the American with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

Qualifications:

·       Associate or Bachelor’s Degree (Preferred)

·       1 or more years of medical office experience (Preferred)

·       Knowledge of medical authorizations (Preferred)

·       Advanced computer skills

·       Strong communication and interpersonal skills 

·       High School Diploma or GED 

·       Completion of TMS Certification during training

·       Knowledge of medical terminology

·       Understand and comply with HIPAA

·       Excellent communication skills

·       Ability to work well with a team

·       CPR Certified (or willing to get certification)

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will†relationship.