Patient Accounts Manager (Medical Collections)

Essential Duties and Responsibilities

• Generate and distribute daily reports to team members; ensure timely follow-up on accounts  

• Communicate with collection agencies and internal team members regarding collection reports  

• Respond to client inquiries via email and manage inquiries through Fresh Desk  

• Monitor employee performance to ensure production metrics are met 

• Handle escalated patient calls as needed  

• Prepare and process patient refunds, coordinating with internal teams or clients 

• Oversee the internal team email inbox and respond to inquiries timely

• Train new employees and provide targeted management for underperforming staff 

• Establish quarterly goals for the Patient Accounts Team

• Ensure compliance with HIPAA regulations  

• Enforce company policies and model Emergicon’s Core Values

• Lead departmental meetings; Conduct one-on-one meetings with direct reports

• Manage disciplinary matters, resolve misunderstandings, and recognize employee achievements

• Utilize technology to enhance operational efficiencies

• Manage and review staff timecards and process time-off requests  

• Timely completion of training programs assigned by HR and IT

• Perform other job-related duties as assigned

Knowledge, Skills, and Abilities

• Demonstrated ability to communicate clearly and concisely with employees at all levels, both verbally and in writing.

• Strong interpersonal skills with the capacity to collaborate effectively with colleagues, clients, patients, and external parties.

• Proven ability to multitask and resolve problems efficiently.

• Detail-oriented with a focus on accuracy.

• Knowledge of medical terminology, payor specifications, and coding practices.

• Track record of positively influencing team dynamics.

• Ability to motivate employees to achieve and exceed their goals.

• Proficient in building, sorting, and manipulating spreadsheets at an intermediate level in Excel.

• Competence in navigating reporting software to extract specified data through ad-hoc requests.

• History of self-driven, goal-oriented behavior.

Education and Experience

• Minimum of an associate’s degree in Healthcare Administration, Business Administration, or a related field preferred

• Minimum of two (2) years of experience in a healthcare-related role, demonstrating a strong understanding of medical terminology and compliance regulations

• Experience in healthcare management or emergency services, providing insights into patient interactions and billing processes, highly preferred

• Experience in accounts receivable (A/R), including payment collection, invoice management, and resolution of billing disputes a plus

This position will work a hybrid schedule with on-site days required at our Terrell, TX location.  Only local applicants need apply.

Emergicon requires satisfactory pre-employment background check and drug screening.