Parts Counter Person - Audi Valencia - Valencia, CA

Provide customers (both internal and external) requested parts and accessories in a timely manner. In addition to specifying the correctly needed items, the Parts Counterperson is responsible to solicit additional sales; charges out merchandise using the CDK, follow-up on special orders, tag, store, and process warranty parts, assist in conducting inventory cycle counts, and keep inventory area, parts counter and retail area/displays clean and orderly.

Responsibilities

As a Parts Advisor, you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

• Answer telephone and greet customers & vendors in a friendly and professional manner.
• Maintain clean and professional appearance of the counter, work area, and stockroom.
• Interact with the Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Department and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
• Receive payment or obtain credit authorization.
• Process core returns, parts warranties, and parts returns as necessary.

Qualifications

• Previous parts advisor experience preferred
• Understand basic automotive components and systems
• Automotive dealership service experience is a plus
• Any automotive certifications is a plus
• Acceptable driving record and a valid driver's license in your state of residence

Audi/VW experience preferred but not required.

CDK experience is preferred but not required.

Xtime experience is preferred but not required.