Part-Time Trainer

Trainer, Ritual Training Lab - 17th Street, San Francisco CA

OVERVIEW

The Ritual Coffee Roasters Trainer is a passionate, enthusiastic, and self-directed person that ensures our baristas and wholesale clients are engaged with – and brewing – our coffee to the best of their abilities – an expert at teaching and inspiring others. 

As our Trainer, you do not need to know our exact systems before you start, but you need to be flexible, able to jump in and develop solutions where needed. You are meant for this role if you are dynamic, collaborative and have a strong interest in – and appreciation for–  coffee and education.

Ultimately, we are looking for someone who has a talent for teaching, leadership, supporting baristas and wholesale partners, and who is wholeheartedly enthusiastic about seeing others succeed. If this is you, we can’t wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard 
in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had.  Ritual roasts in SoMa, and has cafes in San Francisco and Napa. 

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.   

RESPONSIBILITIES

• Conduct comprehensive trainings and actively follow up with new baristas, both retail and wholesale
• Maintain existing training program that fosters learning and incentivizes progress and continued education
• Create a welcoming training lab and foster clear communication lines with baristas, managers, and owners 
• Spend time in Ritual cafes, including SFO, as well as nearby Wholesale accounts often, conducting check-ins with seasoned Ritual baristas as well as newer ones
• Conduct and collaborate on educational activities for both retail cafes and wholesale accounts, including cuppings, tastings, and/or smaller classes 
• Aid with coffee information channels; ensuring that retail baristas are engaged with coffee information 
• Work closely and collaboratively with multiple departments on relevant coffee education and special projects
• Travel to wholesale accounts in outlying markets to conduct training 
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed

QUALIFICATIONS 

• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills
• Monday - Friday availability with occasional weekends required 
• Experience and passion for coffee tasting and brewing science 
• Excellent oral and written communication skills
• Strong attention to detail
• Proficiency across core technologies including Microsoft Office and Google Drive
• Infectious love of coffee a plus
• Must be authorized to work in the United States (Required)
• Ability to obtain an employee access badge for San Francisco Airport 

PHYSICAL REQUIREMENTS 

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and three to four (3-4) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds. 
• Stand and move throughout the office and lab.
• Have consistent and reliable onsite attendance at the lab.
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more; 
• Proficient interpersonal relations and communicative skills in English; 
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors, and employees of the organization.
• Understand and respond to staff requests in a loud environment.
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Valid Driver’s License and ability to drive company vehicles. 
• Ability to work overtime occasionally at the last minute.
• Occasional Travel may be required.  

 COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All part-time and full time employees are eligible for San Francisco Health Care Security Ordinance Benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Wage range for this position is between $28-30/hour. This is a part time position.

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TO APPLY

Please email your resume and a cover letter explaining why you’d be a great Trainer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.