Part-Time Patient Care Technician (Medical Devices) Raleigh NC

Ermi is THE standard of care for patients with severe motion loss. Our program of cutting-edge medical devices and expert support services is implemented in partnership with physicians, therapists, and other healthcare professionals to meet the needs of patients suffering from this outlying condition.

Join us in our mission of rescuing patients so they can live life to the fullest!

GENERAL POSITION SUMMARY:

 Position Purpose: The Patient Care Technician is responsible for providing excellent patient care, education, and instruction while performing fulfillment duties, such as inventory and logistics, to support the sales team's selling function.

 ESSENTIAL FUNCTIONS:

·       Principle accountabilities and responsibilities include the following:

·       Schedule, coordinate, and complete setups/adjustments/pickups with patients

·       Educate and instruct patients on the Ermi program/protocol

·       Maintain accounts in company CRM

·       Clean, package, and return devices to the home office as necessary

·       Maintain clean and compliant storage facility and inventory counts

·       Follow all federal and state healthcare regulations and company policies

·       Other duties as assigned by the supervisor

EDUCATION AND/OR EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have reliable transportation.

Requirements:

Associate’s or Bachelor’s degree required. A minimum of 1-year experience in the customer service industry is recommended. Clinical background preferred.

Skills and Knowledge:

Work Skills: Attention to detail, strong computer skills, and superior organization and communication skills to distribute the proper work to the right place at a high volume throughout the day.

Competencies:

Focus on Customers: Aggressively seeks to anticipate, meet, and, whenever possible, exceed the needs and expectations of internal and external customers.

Shows Adaptability: Willing and able to adjust to rapidly changing priorities, multiple demands, and ambiguity (Communication) – Listen Attentively, Write Effectively, Speak with Impact: Communicates concisely and with sensitivity to the needs of others in all aspects of written and spoken communications.

Establish Relationships and Establish Trust: Foster's excellent achievement through teamwork.

Show Drive and Initiative and Manage and Improve Processes. Embrace innovation and change as healthy and a source of opportunity. Generate new ideas and approaches to solve problems and create business opportunities while maximizing.