Avid Hotel Lexington - Front Desk - 1st & 2nd Shift Floater

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment. 

This would be two first shifts from 7AM-3PM and two second shifts 3PM-11PM with the possibility of a fifth day depending on the needs of the hotel. Weekend availability is required. This does not mean working every weekend. 

*SERIOUS APPLICANTS ONLY PLEASE*

Employee Benefits:

• Competitive Pay
• FREE Vision/Dental/Life Insurance
• Reasonable Medical Insurance Offered
• Earned PTO and Holiday Pay
• Hotel Discounts
• Growth Opportunities
• Working for local company with an excellent reputation for developing the next great Hospitality superstars in Lexington, KY! 

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment

• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records

• Ensure that the front desk area and lobby is clean and organized at all times

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• 1st shift 7am-3pm is responsible for maintaining the breakfast buffet and cleaning up after. 

• Help with any guest requests needed through the shift (extra towels, blankets, etc)
  

  
  

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Fluency in English is required; additional language skills are a plus

• Previous experience in Opera or an IHG property is a advantage

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