Full-Time Customer Service Representative

Job Summary: As a Customer Service Representative at Beck Cohen, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring that every customer receives exceptional service, whether they are scheduling appointments, seeking assistance, or providing feedback. Your professionalism, empathy, and problem-solving skills will contribute to our company's reputation for excellence.

Responsibilities:

1. Customer Interaction:

   • Handle incoming calls, emails, and inquiries from customers promptly and professionally.
   • Listen attentively to customer concerns, inquiries, and service requests, demonstrating empathy and understanding.
   • Provide accurate information about our services, pricing, and appointment availability.
   • Schedule service appointments and dispatch technicians efficiently.

2. Problem Resolution:

   • Identify and assess customer needs to provide appropriate solutions or escalate issues to the appropriate department.
   • Resolve customer complaints and issues in a timely and satisfactory manner, striving for first-call resolution whenever possible.
   • Collaborate with technicians and other team members to address complex customer concerns.

3. Administrative Support:

   • Maintain accurate customer records and documentation using our CRM system.
   • Process service orders, invoices, and payments accurately and efficiently.
   • Assist with general administrative tasks as needed.

4. Customer Relationship Management:

   • Build and maintain positive relationships with customers, fostering loyalty and trust.
   • Follow up with customers to ensure satisfaction and address any additional needs or concerns.
   • Proactively communicate with customers regarding service updates, promotions, and special offers.

Qualifications:

• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to interact effectively with customers and team members.
• Exceptional problem-solving abilities and a customer-focused mindset.
• Proficiency in computer skills and familiarity with CRM software.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work occasional evenings or weekends as needed.

Benefits:

• Competitive salary, plus incentive pay!!!
• Health, dental, and vision insurance options
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and professional development opportunities

At Beck Cohen, we are committed to creating a positive and supportive work environment where employees can thrive and grow. If you are passionate about providing outstanding customer service and making a difference in people's lives, we encourage you to apply for our Customer Service Representative position. Join our team and be a part of our mission to exceed expectations and deliver excellence every day.