Laundry Attendant / Home2 by Hilton Weston/ New Hilton Hotel

SUMMARY

Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food &

Beverage outlets. Adheres to specific Brand Standards as instructed.

JOB DUTIES

● Separates linen according to classification, fabric and color

● Counts all soiled linen and records the totals

● Operates washers and dryers as per established procedures

● Loads and unloads washers and dryers

● Sorts out stained linen for soaking and re-washing

● Folds, stacks, hangs and stores all laundered linen

● Separates, counts and records damaged linen and places it in designated area

● Records discarded linen in discard file

● Cleans dryer filters as scheduled

● Reports equipment malfunctions promptly to the supervisor

● Keeps supplies and storage area orderly at all times

● Cleans all equipment and work area daily.

● Maintains par stock of laundry and cleaning supplies. Informs supervisor of supplies needed

● Assists with monthly inventories

● Prepares stationery and laundry bags for guest rooms

● Processes and wraps glasses, if needed

● Reports any hazardous conditions or malfunctions of equipment to management

● Answers telephone and relays messages

● Turns in lost and found items

● Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

● Maintains a professional image, including appearance, verbiage, and body language, at all

times.

● Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they

come in contact.

● Actively listens to guests, responding appropriately to their questions and/or concerns.

Seeks guidance and/or assistance from others to ensure satisfaction.

● Fosters teamwork by offering assistance to others, as needed.

● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety,

security, or building upkeep issues. Reports discrepancies to the proper department.

● Contributes to a safe work environment by following proper safety guidelines in matters of

attire, utilizing protective gear, and following safety procedures.

● Recommends other Baywood properties to our guests, when appropriate.

● Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!’

SKILLS/QUALIFICATIONS

Educational/Vocational Preparation:

● Some high school education (grade 9) preferred

Experience:

● Previous hotel laundry experience preferred; however, ability gained through 1+ years

related employment (customer service) or on-the-job training may substitute for food service

experience

Additional Skills:

● Ability to learn and maintain franchise standards and procedures

● Ability to follow schedule and ability to perform physical labor

● Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

● Must have ability to complete applicable housekeeping forms and to communicate any

problems and/or unusual conditions to management

● Must have ability to positively communicate with guests and co-workers.

● Must have ability to work within scheduling guidelines.

Physical Demands:

● Walking and Standing: Frequently (for entire shift).

Must be able to carry 40 lbs. up to 25 feet.

● Walking and Standing: 100%

o Must be able to carry 40 lbs. up to 25 feet.

● Lifting, Push/Pull: 95%

o Ability to lift up to 25 lbs. regularly.

o Must be able to lift 40 lbs. to the waist, chest, and above the head.

o Ability to push laundry cart (up to 100 lbs.) regularly.

● Sitting: none

● Bending, Stooping, Reaching: 95% (throughout the entire shift).

o Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

● Driving: none

● Traveling: none