Outreach Coordinator-Sobering Center

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Outreach Coordinator for the Sobering Center Program. The schedule is 8am-5pm Monday-Friday, rotating shifts including weekends and holidays. The Outreach Coordinator will oversee the Sobering Center Outreach operations, monitoring calls from referral sources and the community-at-large to determine where Outreach efforts are most needed. The Outreach Coordinator will deploy the Sobering Center Outreach Team to appropriate sites around the city to pickup/transfer potential clients and will monitor the Sobering Center Outreach in transit. The Outreach Coordinator performs a wide variety of client care and community engagement activities as directed by the Program Manager.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Outreach Coordinator to:

• develop an ongoing partnership with the City of New Orleans, NOPD and NOEMS staff;

• comply with the admission policy and inclusion and exclusion criteria in line with the New Orleans Emergency Medical Services (NOEMS) policy for transfer of clients;

• include an "Exclusion List" of clients who pose a risk to themselves or others while sobering;

• develop policy and procedures to respond to the NOPD, NOMES, local businesses and community transfer request in a timely manner;

• develop/coordinate daily schedule and special programs for Outreach Team members;

• develop policy and procedures to ensure that vehicle(s) are maintained and operational;

• develop Outreach strategies to enhance programmatic functioning;

• communicate information effectively both verbally and in writing;

• attend and participate in management, staff meetings, conferences and vendor service meetings as requested;

•       participate in city health fairs, neighborhood community activities, screenings and special event as determined by the Program Manager;

• refer individuals to the agency's Community Health Center and Detox for primary medical care and substance abuse treatment;

• conduct cultural sensitivity in-service with Outreach Team;

• assist in the plam1ing and coordination of community events as determined by Program Manager;

• maintain comprehensive documentation for data collection and provide statistical data and/or report per grant requirements;

• develop a comprehensive monthly program report to be submitted to the Program Manager;

• organize workload to complete responsibilities in an appropriate and timely mam1er;

• exhibit commitment to the agency's Mission, Vision, and Values, agency-wide and personal goals;

• adhere to ethical practices by striving to perform in a maimer that conforms to the highest of ethical behavior, integrity and honesty;

• take initiative and responsibility for decisions as an individual;

• assist in new employee orientation as needed;

• participate in the ongoing development of competencies, capabilities, teclmology and the resources needed to achieve high standards of efficiency and effectiveness;

• approach job duties and responsibilities with passion and desire to meet highest standards;

• strive to lead through vision, teclmology, itmovation, and customer service; and to make a difference in the lives of the agency's employees, patients, and the community;

• encourage a positive enviromnent and experience for co-workers and clients;

• treat employees, patients, and business pminers with respect; foster teamwork by trusting and supp01iing co-workers, while encouraging collaboration at all levels of the              organization;

• embrace diversity and demonstrates the ability to work together;

• promote a safe and efficient working environment by adhering to all organizational and departmental policies and procedures;

• maintain confidentiality of all agency and patient related information and protect patient rights;

• utilize material, equipment, and time in a safe, beneficial, and cost-effective mallller;

• adhere to all Federal Health Insurance Portability & Accountability Act regulations, by protecting the privacy & security of all patient/client health information;

• work with stakeholders and participants to perform a connmmity needs assessment to establish priorities for social marketing and prevention messaging; and

• perform other duties as assigned.

PHYSICAL DEMANDS

Lifting, twisting, standing and bending will occur 30% of the time. There may be days where sedentary activities are involved during the work day to accomplish administrative task. Employee will be required to travel. May risk exposure to small amounts of hazardous materials, high crime areas within the service area community, and weather and temperature extremes. •

WORK ENVIRONMENT

Work is performed inside of the premises, which is climate controlled and outside of the premises at events, community centers, bars, restaurants, and public and private locations across the city. This position requires interactions with a broad cross-section of the New Orleans community and tourist on a daily basis. Hours will often be irregular and require occasional work on nights, weekends, and holidays.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

• Bachelor's Degree in a Human Services Field

• At least two years of experience providing services to diverse and disenfranchised populations

• Excellent interpersonal and communication skills

• Familiarity with the community served by the agency

• Planning skills

• Proficient in MS Office Suite

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

• Skilled and experienced in delivery of services to diverse and disenfranchised populations

• Bilingual - English/Spanish, English/Vietnamese

• Working knowledge of various community resources

• Skilled in medical office practices, procedures and equipment

• Certified Medicaid enrollment preparer

• EHR experience