Operations Manager
Hilton Garden Inn, Ft. Washington, PA
Fort Washington, PA
A Hotel Operations Manager oversees all daily hotel operations, ensuring smooth functioning, high-quality guest experiences, staff management, and financial performance.
Key Responsibilities
Staff Management: The operations manager supervises all hotel staff, including housekeeping, front desk, maintenance, catering, and other departments. Responsibilities include recruiting, hiring, training, creating work schedules, delegating tasks, and ensuring adherence to hotel policies and procedures. They work closely with department heads to maintain adequate staffing levels and improve team productivity.
Guest Services and Quality Control: Ensuring a seamless guest experience is central to the role. The manager monitors service standards, addresses guest complaints, and implements procedures to maintain high-quality service. They may conduct surveys to assess customer satisfaction and adjust operations accordingly.
Financial Oversight: Hotel operations managers create and manage budgets, track expenses, and monitor financial performance to maximize profitability. They oversee cost control measures and maintain accurate records of financial and operational activities for management review.
Event and Facility Coordination: They plan and coordinate events, conferences, and special functions, ensuring smooth execution. The manager also supervises maintenance, renovations, and security operations to maintain hotel facilities and guest safety.
Collaboration and Strategic Planning: The role involves working closely with the General Manager, Front Office Manager, and other department heads to implement policies, standard operating procedures (SOPs), and marketing initiatives. They contribute to strategic planning, problem-solving, and long-term operational improvements.
Guest Services and Quality Control: Ensuring a seamless guest experience is central to the role. The manager monitors service standards, addresses guest complaints, and implements procedures to maintain high-quality service. They may conduct surveys to assess customer satisfaction and adjust operations accordingly.
Financial Oversight: Hotel operations managers create and manage budgets, track expenses, and monitor financial performance to maximize profitability. They oversee cost control measures and maintain accurate records of financial and operational activities for management review.
Event and Facility Coordination: They plan and coordinate events, conferences, and special functions, ensuring smooth execution. The manager also supervises maintenance, renovations, and security operations to maintain hotel facilities and guest safety.
Collaboration and Strategic Planning: The role involves working closely with the General Manager, Front Office Manager, and other department heads to implement policies, standard operating procedures (SOPs), and marketing initiatives. They contribute to strategic planning, problem-solving, and long-term operational improvements.
Required Skills and Qualifications
- If you need updates on your application status, please email: zachary.verona@!baywoodhotels.com
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