Production Manager

About Us

Water Extraction Team, LLC (WET) dba Property Solutions Team (PST) is a leader in restoration and property services, specializing in services to HOAs and Metro Districts. We deliver fast, reliable, and professional service to clients facing property damage and urgent challenges.  Our team is built on accountability, trust, and operational excellence.

Position Summary

The Production Manager is responsible for ensuring that business operations run efficiently, consistently, and profitably. This role focuses on administrative oversight, process improvement, compliance, and performance tracking. The Production Manager will partner closely with leadership to implement systems, manage reporting, and streamline workflows that support field execution and customer satisfaction.

Key Responsibilities

Operational Administration

• Develop, implement, and enforce standard operating procedures (SOPs) across the business.
• Oversee scheduling systems, job tracking, and workflow coordination to maximize efficiency.
• Manage documentation, customer communication, reporting, and compliance requirements.
• Monitor and report on KPIs, including job profitability, cycle times, and client satisfaction.
• Drive process improvements to reduce bottlenecks and ensure consistency across teams.

Financial & Reporting Oversight

• Track and manage project budgets.
• Partner with accounting on job costing, invoicing, and margin analysis.
• Identify trends and recommend corrective actions to improve operational outcomes.

People & Process Management

• Provide operational support to supervisors and team leads, ensuring they have the tools and systems to succeed.
• Standardize training, onboarding, and compliance documentation.
• Support recruiting and staffing needs through systemized processes and reporting.
• Foster accountability and consistency through administrative structure and oversight.

Compliance & Safety

• Maintain compliance with OSHA, IICRC, insurance carrier requirements, and other industry standards.
• Oversee documentation related to safety training, audits, and corrective actions.
• Ensure company policies are clearly documented and communicated.

Client & Stakeholder Support

• Partner with business development and client services teams to ensure operational systems support customer needs.
• Respond to escalated administrative or compliance concerns.

Qualifications

• 2+ years of experience in operations, office management, or administrative leadership in restoration, construction, or a related service industry.
• Strong organizational skills with a proven ability to build and enforce processes.
• Financial management experience including job costing, budgeting, and reporting.
• Strong communication and leadership skills with a focus on accountability and consistency.
• OSHA and IICRC certifications preferred but not required.

What We Offer

• Competitive salary with performance incentives.
• Company-provided technology and resources.
• Health, dental, and AFLAC benefits.
• A structured, process-driven work environment with opportunities to make a lasting impact.
• Other compensation options are available for the correct candidate.