Operations Manager

Seeking an Operations Supervisor who is knowledgeable of a Full / Select service hospitality business. We are looking for a person who has had prior experience in Front Desk and Food & Beverage Experience.

Examples of Duties:

• Works closely with the General Manager to implement and manage Food & Beverage and Front Desk departments daily quality process including goal communication, staff member improvement, compliance with standards of product and performance, service recovery and problem prevention.
• ·Disseminates feedback from guest comments regarding guest satisfaction and respond accordingly.
• Communicates effectively both verbally and in writing to provide clear direction to staff.
• Assigns and instructs managers in details of work.
• Observes performance and encourages improvement.
• Monitors hotel traffic and makes staffing adjustments accordingly.
• Supervises and reviews cost and inventory controls.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Prepares written correspondence to guests.
• Listens and extends assistance in order to ensure guest satisfaction.
• Remains calm and alert especially during emergency situations and heavy hotel activity.
• Prepares forecast, expenses and actual results for revenue and expenses.
• Plans, organizes, chairs, attends and/or participates in various hotel meetings, staff meetings, executive committee meetings, safety meetings, etc.
• Surveys and performs property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest rooms, public areas and restaurants.

Specific Job Knowledge, Skill and Ability:

• Ability to effectively deal with internal and external customers, collecting accurate information and resolve complaints.
• Knowledge of running a hotel including budgets, forecasting, inventory and labor control.
• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, organization development and coordination of large-scale work projects.

Qualifications:

• Any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• Two years previous management experience in a hotel environment.

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