Operations Manager

Introduction:

We are seeking a reliable and experienced Operations Leader to join our team and oversee the daily operation of our Hotel. The Operations Leader will be responsible for managing and leading a team of employees, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Oversee the daily operation of the hotel, including managing and leading a team of employees

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized store and adhering to safety protocols

• Provide excellent customer service, including assisting customers with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a shift leader or in a leadership role

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Opera PMS, Microsoft Office and Micros point-of-sale systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment