Operations Lead - Easter Seals Camp Horizon

Operations Lead

Are you passionate about working with Albertans with disabilities and supporting your local community? Do you have what it takes to champion our Vision to Inspire Potential, Build Community and Enrich Lives?

Easter Seals Alberta is a provincial not-for-profit organization that has been in existence for 70 years. Our mission is to provide services that foster inclusion, independence and recreation for individuals with disabilities and medical conditions. We strive to ensure that the resources Albertans need for an independent and full life are available.

Easter Seals fosters a work environment that’s inclusive as well as diverse, where our people can be themselves. Every idea and perspective is valued to reflect the people we serve.

As Operations Manager you will:

·         Embrace a culture of continuous learning and development to ensure all individuals, families, professionals, and the ESA team have access to the most current information and resources

·         Provide individuals, families, and professionals with family centered care through empathy, compassion, and understanding.  Consistently ensuring a high degree of service and support

·         Communicate appropriately and effectively with all team members.  Encourage, support, and empower all team members to be the best version of themselves.

·         Respect and follow office procedures, policies, and protocol

·         Support diversity, equity, inclusion, and social justice practices and principles into the organization.

·         The ability to adapt individual behaviour and go above and beyond to support emergent needs internally with colleagues and externally with families.

·         Build organizational excellence, a collaborative working environment and a positive culture.

Responsibilities:

·         Work with the Director of Programs to develop and execute a strategic master plan for Camp Horizon, including operational goals and capital development.

·         Ensure seamless day-to-day operations of a fast-paced, multi-faceted facility, providing evidence-based, high-quality programming. Prioritize efficiency, innovation, and continuous improvement.

·         Lead and inspire a team, including department heads, to maintain the highest standards of service and program delivery. Foster a high-performing, inclusive workplace culture.

·         In conjunction with the Provincial Care Lead supervise the camp’s medical facilities and ensure compliance with health and safety regulations.

·         Provide on site management of the camp’s medical staff with remote support from the Provincial Care Lead.

·         Respond to medical emergencies and ensure incident reports are completed and stored appropriately.

·         Oversee the maintenance accurate records of medical incidents, treatments, and any medications administered.

·         Ensure first aid supplies and emergency medical equipment are fully stocked and in working order.

·         Collaborate with local healthcare providers for emergencies.

·         Oversee daily kitchen operations, ensuring the preparation and serving of nutritious, safe, and appealing meals for camp participants and staff.

·         Ensure the Kitchen program is operating effectively and meeting the needs of all groups.

·         Manage a Food Services Lead, providing leadership, training, and ensuring proper adherence to food safety standards (e.g., cleanliness, temperature control, allergy precautions).

·         Manage the camp’s facilities team, ensuring tasks are completed on time and to standard.

·         Maintain a preventive maintenance program, addressing minor issues before they become larger problems.

·         Oversee safety protocols, ensuring facilities meet all regulatory requirements and are free from hazards.

·         Ensure all camp facilities, medical, and kitchen operations adhere to relevant local, state, and federal health, safety, and environmental regulations.

·         Conduct regular safety drills, such as fire drills, emergency evacuations, and first aid training.

·         Implement risk management strategies to reduce the likelihood of accidents or injuries across all operational areas.

·         Provide input on and work with an annual operating budget, ensuring sound financial performance and alignment with organizational goals.

·         Monitor expenses, identify cost-saving opportunities, and ensure that all departments operate within their allocated budgets.

·         Review and approve vendor contracts for supplies and services related to medical, kitchen, and facility maintenance.

·         Identify areas for revenue generation and work with the Director of Programs to facilitate implementation.

·         Foster a collaborative and positive work environment, maintaining clear communication with camp leadership, medical staff, kitchen staff, and maintenance personnel.

·         Provide ongoing performance feedback and coaching to staff, promoting professional development and high standards of work.

·         Handle conflict resolution and ensure all team members are motivated and aligned with camp goals.

·         Develop and implement contingency plans for medical, kitchen, and facility-related emergencies (e.g., natural disasters, power outages, foodborne illnesses).

·         Ensure all staff are trained in emergency procedures and that critical equipment and supplies are readily accessible.

·         Perform other tasks as necessary to ensure the smooth and efficient running of the camp operations.

·         Represent Camp Horizon and Easter Seals Alberta at community events, fostering strong relationships with stakeholders, donors, and partners.

·         Work closely with the Fund Development team to leverage donor opportunities and secure funding to support camp programs and infrastructure.

·         Provide tours of Easter Seals Camp Horizon as needed.

·         Perform additional duties as assigned.

·         Qualifications:

·         3-7 years of experience in operations, facility management, or a leadership role.

·         Experience managing budgets, logistics, and team performance.

·         Previous experience in non-profit, camp, or healthcare settings (if relevant to the role).

Other:

·         This position will require a mix of remote work and in office, or at our camp property.

·         Ability to work evenings and weekends, as needed.

·         This position is required to be on-call.

·         Valid Driver’s license and access to a reliable vehicle is a requirement for this position.

·         A Police Information Check and a Vulnerable Sector Search are conditions of employment.