Operations & Executive Support Coordinator

Position Title: Operations & Executive Support Coordinator

Reports To: Executive Director
Location: Brockton Office - 1 Centre Street, Brockton MA 02301
Job Type: Full-Time

Position Summary:

IFCC is seeking a highly motivated and detail-oriented Operations & Executive Support Coordinator to provide administrative, operational, and strategic support to the Executive Director & the Clinic Director. This pivotal role involves client relations, intake and billing support, and active participation in community relations, business development, and contract initiatives. The ideal candidate is exceptionally organized, thrives in a dynamic environment, and can efficiently manage multiple priorities with precision and professionalism.

Key Responsibilities:

Administrative & Executive Support:

Provide high-level administrative support to the Executive Director and Clinic Director.
Coordinate meetings, maintain calendars, prepare agendas, and take minutes.
Draft emails, reports, presentations, and other correspondence as needed.
Track project timelines and follow up on deliverables to ensure deadlines are met.

Assist with collecting, organizing, and verifying client billing information.
Liaise with the billing department to ensure timely submission and follow-up on claims.
Help maintain HIPPA compliance, documentation standards and confidentiality policies.

Assist in planning, tracking, and implementing community outreach efforts and partnerships.
Support the execution of business development initiatives and the onboarding of new contracts.
Research vendors, draft proposals, and prepare supporting documentation for strategic projects.

Required Skills & Qualifications:

Exceptional Organizational Skills: Ability to manage complex schedules, tasks, and workflows with efficiency and attention to detail.
Strong Communication Skills: Professional verbal and written communication with diverse internal and external stakeholders.
Time Management: Ability to meet deadlines, prioritize tasks, and multitask in a fast-paced environment.
Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and other digital tools (e.g., Zoom, project management platforms).
Discretion & Confidentiality: Experience handling sensitive information with integrity and sound judgment.
Client-Centered Approach: Warm, empathetic, and professional in all client interactions.
Problem-Solving: Proactive thinker who can anticipate needs, identify bottlenecks, and find efficient solutions.
Team Player: Comfortable working independently and collaboratively across departments.
Adaptability: Comfortable with changing priorities, growing responsibilities, and evolving organizational goals.

Preferred Qualifications:

Prior experience in a healthcare, nonprofit, or clinical environment.
Background in client services, project coordination, or Business administration or Accounting,
Familiarity with medical billing, insurance processes, or EHR systems is a plus.
Associate or Bachelor's degree in Business Administration, Healthcare Management, Economics, accounting or related field.

Salary range: $45,000 to $55,000, commensurate with education, experience and relevant skills.

Benefits include: Vacation, leave of absence, health and dental insurance, 401k plan, and performance bonus.