Operations Coordinator

Responsibilities:

• Manage escalations with clients: Take ownership of client escalations, ensuring prompt resolution and satisfactory outcomes. Coordinate with vendors, follow up on outstanding issues, and maintain effective communication with all parties involved.

• Hold recurring meetings with clients: Schedule and conduct regular meetings with clients to address their needs, provide updates on ongoing projects, and gather feedback. Build strong relationships with clients through proactive communication and attentive support.

• Lead a team of client support members: Supervise and guide a team of client support members, providing training, mentoring, and ongoing support. Foster a collaborative and productive team environment, ensuring effective coordination and efficient workflow.

Requirements:

• Extensive customer service experience: Demonstrated experience in a customer service role, preferably in a fast-paced environment. Ability to handle client escalations, manage relationships, and deliver exceptional customer support.

• Strong communication skills: Excellent verbal and written communication skills to interact effectively with clients, vendors, and team members. Ability to articulate complex information clearly and concisely.

• Proficiency in Google Suite: Familiarity with Google Suite tools, including Google Docs, Sheets, and Slides. Ability to utilize these tools for efficient communication, documentation, and collaboration.

• Bilingual proficiency (a plus): Fluency in more than one language is highly desirable, as it can enhance communication and support for clients from diverse linguistic backgrounds.

• Organizational skills: Strong organizational skills to prioritize tasks, manage multiple client requests, and ensure timely resolution of issues. Attention to detail and ability to maintain accurate documentation.

• Growth mindset: Willingness to learn, adapt, and take ownership of tasks. Eagerness to grow with the company and embrace new challenges.

• Leadership skills: Previous experience in a leadership or supervisory role is preferred but not required. Ability to motivate and inspire a team, foster a positive work environment, and drive performance.

Note: This is an entry-level position with opportunities for growth within the company. No prior experience in this specific field is required, but experience in customer service roles is preferred.

We offer competitive compensation and benefits packages, along with a dynamic and supportive work environment. Join our team and contribute to our mission of delivering exceptional client support and fostering long-term partnerships.

• To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.