Operations Assistant

Fidelity Power Systems, one of the nation's largest distributors of Rehlko Generators, formerly ‘Kohler, and Power Systems, is seeking a seasoned Operations Assistant to join our growing team operating at our Springfield, VA office!

If you are a self-motivated and adaptable individual with a knack for world-class customer service and operational excellence, YOU may be just who we are looking for!

PRIMARY RESPONSIBILITIES:

·         Provide administrative and operational support to the office operations team, ensuring smooth day-to-day workflow.

·         Conduct quality assurance follow-up calls to recent customers to confirm satisfaction and address any concerns.

·         Assist in coordinating large-scale service projects, including scheduling, documentation, and communication with internal teams and clients.

·         Process invoice collection and auditing, assisting Payroll team with financial tasks as assigned.

·         Manage and track all lube oil and antifreeze fluid samples, ensuring timely submission to laboratories for analysis.

·         Process and submit factory warranty claims, maintaining accurate records for follow-up and resolution.

·         Scan, organize, and upload approved quotes and project documentation into company systems for easy access and record-keeping.

·         Support the service department by answering phones, logging service calls, and dispatching requests to the appropriate team members.

·         Maintain organized files, databases, and office supplies to support efficient operations.

·         Assist with safety-related tasks, ensuring compliance with company policies and procedures.

PREFERRED EDUCATION & EXPERIENCE:

•          2+ years of administrative, office support, or customer service experience, preferably in a service, construction, or mechanical environment.
•         Strong organizational skills with the ability to handle multiple tasks and deadlines effectively.
•         Excellent verbal and written communication skills for interacting with customers, vendors, and internal teams.
•         Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with service management or ERP software.
•         Detail-oriented with strong data entry and documentation accuracy.
•         Ability to work both independently and as part of a team in a fast-paced environment.
•        Positive attitude, flexibility, and a willingness to assist wherever needed.
•        High school diploma or equivalent required; additional business or administrative training preferred.

BENEFITS:

• Competitive Wage.
• Medical, Dental, Vision, Life, and Disabilities Insurance.
• 401(k) with Company Match.
• Paid Time Off (PTO) and Paid Holidays.

APPLY TODAY!