Online Sales Associate

Job Summary:

Under the supervision of the Online Store Manager, identifies premium donations with a potential for high value sale online. Collects these better donations and lists them for sale on the appropriate platform. Assists in managing inventory and preparing items for shipment. Performs all reasonably related duties as assigned.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Christian Values Commitment: Must respect and uphold the mission and values of the ministry and possess high level of ethics, honesty and character.

Education and Experience: Ability to read and write. Must have a valid Florida driver’s license or valid photo identification card and be insurable by the WRM’s insurance carrier if driving is an essential function of the position. Must be able to adapt to changes in incoming items as volume and frequency of donations vary from day-to-day. Experience in online selling preferred.

Essential Job Duties and Responsibilities:

• Identify high value soft goods such as clothing, shoes, and purses for online posting and sale.
• Manage online sales accounts on platforms such as eBay, BigCommerce, and Facebook Marketplace.
• Create and optimize product listings, ensuring accurate and persuasive descriptions, pricing, and high quality visuals.
• Monitor inventory levels, update stock availability, and coordinate with the in-store team to ensure accurate product information.
• Process online orders promptly and accurately, including packaging, shipping, and tracking.
• Respond to customer inquiries, resolve issues, and provide exceptional customer service to maintain positive feedback and ratings.
• Stay updated on marketplace trends, competition, and best practices to enhance our online presence and drive continuous improvement.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to manipulate; reach with hands and arms and to speak and listen. The employee is frequently required to stand and walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duty of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.