Office Custodian/Houseman

SUMMARY

Maintains public areas, meeting rooms, and grounds in a high level of cleanliness and organization in accordance with company and franchise standards and provides excellent customer service to the hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Cleans and sanitizes assigned public areas and grounds in accordance with company and franchise policy. Assist the executive housekeeper/breakfast attendants as needed with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours.
• Responsible for cleaning common areas of SOLA Salon Suites and Scott Enterprises Executive Offices
• Cleans, prepares, and sets up meeting rooms in accordance with the function sheets.
• Ensures cleaning supplies and chemicals are stored and used properly. Ensures all chemicals/cleaning product bottles are properly labeled in accordance with the chemical policy.
• Provides excellent customer service that goes above and beyond, to the hotel guests. Conducts themselves in a professional manner at all times. Observes the company's 10-4 rule. Immediately addresses guest's requests. Assists guests with belongings/luggage as needed.
• Properly attired in uniform and name tag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest requests and assigned tasks.
• Provides safety and security for the hotel and its guests. Alerts staff and guests to unsafe conditions and follows the company safety and security policies.
• Observes and partakes of the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently participate in emergency training procedures.
• Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedure. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.