Guest Services Night Manager - Polynesian Hotel

Guest Services Night Manager - Polynesian Hotel, Ocean Plaza Motel, Viking Motel

Work Location: 1001 S. Ocean Blvd, Myrtle Beach, SC 29577

Job description – The person in this position reports directly to the General Manager and will be responsible for overseeing hotel operations in the evening hours. Duties include supervising staff to provide hotel services; implementing and enforcing procedures necessary for ensuring the safety of guests and their property; preventive maintenance and quality control for the property (nightly inspection/security walk); checking in guest; managing paperwork; resolving customer complaints; and performing other duties as required or assigned. 

Job responsibilities include but are not limited to –

• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs
• Resolve front desk discrepancies (financial, reservation, etc.)
• Assist guests in making, changing, and canceling reservations and registering in/out of the resort
• Work with guests to resolve problems by suggesting and applying mutually aggregable solutions
• Assist guest in making, changing, and cancelling reservations
• Provide information regarding resort amenities and services
• Work with other department to ensure guest requests are met in a timely manner
• Communicate with the morning staff on any ongoing business needs from the night shift
• Ensure compliance with Company standards
• Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
• Demonstrate positive leadership characteristics which inspire team members to exceed standards and promote a positive work environment
• Perform nightly property walks and ensure completion and distribution of the MOD Report

Requirements –

• Available to work a flexible schedule including weekends and holidays
• High School Diploma
• Previous front desk / customer service experience
• Managerial experience is preferred
• Excellent leadership, management, and team building skills
• Must have strong verbal and written communication skills
• Proficient Computer Skills
• Ability to multitask, prioritize, and manage time
• Valid Driver’s License 

Qualifying team members may enjoy the following benefits -

• Medical insurance
• Vision, Dental, Disability, Life, and Accident insurance
• Paid Vacation
• Bereavement leave
• 401K Plan (matched)
• Referral Program

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.