Night Lobby Attendant

Job Summary

The House Attendant-Lobby’s responsibilities include cleaning and maintaining the appearance of the hotel’s public areas. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Must have a valid driver’s license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific driving).

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

Job Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with the Company’s standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Always comply with The Company’s standards and regulations to encourage safe and efficient hotel operations.

• Clean/Buff floors daily according to hotel standards.

• Shampoo carpets in public areas according to hotel standards.

• Shampoo furniture as needed according to hotel standards.

• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift 

• Handle all requests for luggage assistance at check check-in in a friendly, efficient, and courteous manner.

• Practice safe work habits to ensure safety for guests, associates, and self.

• Handle items for "Lost and Found" according to The Company’s standards.

• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.

• Complete the daily assignment checklist and submit to the supervisor at the end of the day

• Be familiar with The Company’s policies and house rules.

• Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers and all other associates.

• Put all equipment away properly after usage according to The Company’s standards.

• Have knowledge of and assist in all emergency procedures during the overnight shift.

• Clean and dust floors daily according to The Company’s standards.

• Maintain hotel equipment in proper working order.

• Maintain storage of hotel equipment in the proper area.

• Clean guestrooms as needed.

• Complete special projects as assigned by the Housekeeping Manager.

• Attend meetings as required by management.

• Perform any other duties as requested by management.

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