Night Lobby Attendant

Job Summary

The House Attendant-Lobby's responsibilities include cleaning and maintaining the appearance of the hotel public areas. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

 Must maintain composure and objectivity under pressure.

Job Responsibilities

Approach all encounters with guests and associates in a friendly, service-oriented manner.

Maintain regular attendance in compliance with the Company's standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Always comply with The Company's standards and regulations to encourage safe and efficient hotel operations.

Clean/Buff floors daily according to hotel standards.

Shampoo carpets in public areas according to hotel standards.

Shampoo furniture as needed according to hotel standards.

Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift 

Handle all requests for luggage assistance at check check-in in a friendly, efficient, and courteous manner.

Practice safe work habits to ensure safety for guests, associates, and self.

Handle items for "Lost and Found" according to The Company's standards.

 At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.

Complete the daily assignment checklist and submit to the supervisor at the end of the day

Be familiar with The Company's policies and house rules.

Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers and all other associates.

Put all equipment away properly after usage according to The Company's standards.

Have knowledge of and assist in all emergency procedures during the overnight shift.

Clean and dust floors daily according to The Company's standards.

Maintain hotel equipment in proper working order.

Maintain storage of hotel equipment in the proper area.

Clean guestrooms as needed.

Complete special projects as assigned by the Housekeeping Manager.

Attend meetings as required by management.

Perform any other duties as requested by management.

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