Hotel Night Audit/ Overnight Front Desk

Hours: Year-round, 1 night per week, fixed schedule, shifts start at 11pm and end at 7am, Monday night. 
Pay Rate: $20 per hour 
Benefits: Discounts at affiliated properties.
Experience: Experience in a customer service field is preferred, but not required.

Are you interested in the hotel industry and enjoy staying up all night in a sleek, gorgeous environment? If you're someone who thrives during the late hours, has good street smarts, values independence, and enjoys a chill, calm environment, Hotel Night Audit might be the job for you.

JOB DESCRIPTION:

The Night Auditor is responsible for monitoring the property and setting out the morning snack during the overnight hours. These responsibilities include keeping an eye on the guests & building, providing Guest Services during the overnight hours, and communicating a journal of events to property management, from arrival through to morning coffee hour. This position is great for a natural problem-solver and requires a confident personality, attention to detail, and the ability to work without constant direct supervision.

Position begins approximately Dec 1. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Stay awake overnight and remain in public areas.
• Maintain a neat and professional appearance in accordance with property standards.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest name when possible.
• Brew coffee and prepare/display morning snack in a timely manner and to the proper ratio/formula of the number of guests.
• Follow through to ensure guest satisfaction with all resolutions. Know who to call upon if you cannot solve a guest problem.
• Perform Nightly Task List in a timely fashion, reflecting excellent time management.
• Register and orient arriving guests according to property standards.
• Anticipate and address guests' service needs. Identify and solve problems in a timely manner.
• Be knowledgeable about the property, its programs, amenities and experiences.
• Have a working knowledge of property phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller requests, and clearly taking, dating, distributing or filing notes as needed.
• Utilize cold food inventory and storage, avoiding food waste.
• Ensure presentation of lobby reflects the standards of the hotel.
• Process guest check-outs and check-ins with efficiency. 
• Process reservations by email and phone. 
• Maintain confidentiality of proprietary and guest information.
• Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.
• Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety. Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations. Be knowledgeable of property specific safety and security procedures. Oversee any emergency situation and be able to safely orchestrate a building evacuation if required.
• Perform light housekeeping duties to ensure that all areas appear according to property specifications. 
• Perform occasional snow removal and proper maintenance of sidewalk safety in all weather conditions.
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
• Manually handle/lift/carry product up to 30 pounds between knee and shoulders.
• May be vertically mobile for over 25% of shift.
• Protect the assets of this property and Migis Hotel Group.

MINIMUM REQUIREMENTS:

• Must be eligible to work in the United States of America.
• Must be at least 18 years of age.
• Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
• Ability to work as a part of a team.
• Ability to understand verbal and written directions, as well as workplace safety signage.
• Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
• Must have accounting and computer use experience
• Active listening and observation skills.

ABILITIES REQUIRED:

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.
• Occasional stair climbing.
• Schedule varies according to operational needs; will include overnights on both weekday and weekend nights.
• Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About 250 Main Hotel:

250 Main Hotel is always interested in enthusiastic, hard-working individuals looking to make their mark or discover a new career in hospitality, whether working at the front desk, in housekeeping, or as a part of our overnight team. We urge you to get in touch with us and tell us about yourself, and how you envision yourself as a productive component of our growing team.

About Migis Hotel Group:

250 Main Hotel and Migis Hotel Group believe in cultivating a forward-thinking working environment rooted in responsibility, creativity and mutual respect. As a small, locally-based hospitality management company, we operate in a unique space in the industry, perfectly situated in between large corporate hotel chains, and small, independently run bed-and-breakfasts. This position allows us to cultivate a workplace that is defined by intimacy and close coordination among ownership, management, and employees while also leveraging our many resources to professionally manage our properties at the highest standards of hospitality. Operating a wide variety of different properties in very different locations and markets, we understand that a highly motivated and enthusiastic team of employees is the key to success. We are always looking for both part and full time employees. 

Our culture is rooted in our commitment to the growth of our employees, and we value them as our greatest asset. We promote from within whenever possible, and offer our employees opportunities to move around properties we manage as part of their development within the company. To further solidify this commitment to our employees, we offer generous benefits to eligible employees, including an excellent health, dental and vision plan, paid vacation, 401k, and to all employees, an unrivaled employee discount program that allows our employees to discover our fantastic properties, as well as other hotels, inns, and resorts around New England and beyond.