Relief Night Auditor/PM Agent - Grande Shores Resort
Relief Night Auditor/PM Agent - Grand Shores Resort
Full-Time, Range $15-17/hr.
Shift – 2 overnight shifts 11pm to 7am shifts; PM Agent - 2 or 3 PM Shifts from 3pm to 11pm
(Would consider a part time relief auditor only working 2 shifts per week, if no PM availability.)
Job description - The relief night auditor/PM agent will complete normal front desk duties such as; answering phones, making/canceling reservations, checking guests in/ out, taking payments, and helping resolve any guest concerns. The front desk personnel are often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.
Job Responsibilities :
- Welcome and acknowledge all guests according to company standards; anticipate and address service need
- Register, take payments and assign keys to guests
- Inform guests of the amenities and services available to them
- Inform customers of availability and rates
- Handles any guest issues or complaints, using appropriate service recovery methods
- Work with the corresponding departments to resolve any property or guest issues
- Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
- Communicate with the morning staff to inform them of any task to be completed or updates
Requirements :
- Available to work a flexible schedule including weekends and holidays, typically audit shifts will be the same days but occasionally there will be changes to the days worked based on business needs.
- Previous experience is preferred but not required
- Able to work for complete overnight shifts independently
- Ability to perform computer-based tasks
- Ability to work independently
Qualifying team members may enjoy the following benefits :
- Weekly Pay
- Medical insurance
- Vision, Dental, Disability, Life, and Accident insurance
- Paid Vacation
- Bereavement Leave
- 401 K / 401 K Matching
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.