Night Auditor Fairfield Inn Orange Beach Alabama
A & R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude.
About A&R Hospitality Group:
A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.
The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.
We are in search of qualified candidates who can excel at the following:
Always maintain a professional appearance
Register all incoming guests and ensure all pertinent information is obtained
Assist in other departments as needed
Address and resolve guest complaints in a timely manner
Block incoming reservations based on guest requests and room availability
Block arriving reservations of all groups
Maintain cleanliness of the back office and front desk area
Anticipate guest needs to have superior guest service
Maintain confidentiality and security of proprietary company information and guest information ∙ Perform a nightly audit according to brand and A&R standards
A&R benefits include:
Competitive pay
Paid vacation time
Hotel discounts
Employee Assistance Program
Paid training
Medical/Dental/Vision Insurance
Supplemental Insurance Available
Free Teladoc
A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.