Night Auditor

LaQuinta Inn and Suites in South Bend is looking for a responsible, hardworking individual who doesn't mind the night sky and may have an addiction to coffee.

Located a walking distance to the South Bend Airport, the Laquinta Inn and Suites is a 58 room pet friendly hotel currently offering full breakfast and shuttle service to and from the airport. This job is open to all levels of experience, so whether you're a hospitality pro or looking to get a start in the business, this could be the place for you. This opening is for the night audit shift, five nights a week from 11pm to 7am.

Your duties would include, but are not limited to:

• Checking in and checking out guests, creating and modifying reservations, answering questions about the hotel and surrounding area.
• Monitoring the property throughout the late hours.
• Securing payment for rooms, incidentals, market charges, or any other fees. 
• Assisting in house guests with any problems or requests, handing out housekeeping amenaties as requested.
• Handling guest complaints, and when needed, referring them to management when available.
• Running End of Day Reports and all accompanying processes at the end of each day.
• Tidying up common areas and laundry, keeping a clean and organized look to the desk and yourself
• Assisting shuttle driver with trips to and from the airport when needed
• Preparing breakfast before the morning crew's arrival

The ideal applicant would

• Have previous hospitality experience, night audit a bonus
• Be able to work independently and with minimal supervision
• Be able to stand for periods of time, type proficiantly, and lift up to 25 pounds
• Have strong customer service, bookkeeping, cash handling, and math skills
  
• Knowledge of safety and security procedures
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations
• Have a friendly and welcoming attitude towards guests at all hours of the day

Pay: 10$ to 12.50$ an hour, based off experience.

Schedule required:

• 5 nights a week.
• Overnights
• Holidays
• Weekends

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Education:

• High School diploma or equivalent required.

Work Remotely:

• No