Night Auditor

This position requires a strong knowledge of Front Office operations as well as accounting Responsible to balance the house; must be able to prepare an audit run, and act as manager on duty as needed.

ESSENTIAL JOB FUNCTIONS

• Provide that critical positive first impression - set the tone for the guest experience

• Deliver exceptional service by being friendly and helpful in your approach

  • Welcome the guests

  • Positive first Impression - Smile

  • Approach each situation with patience.

  • Take the same above approach with guests over the phone

• Actively solve problems using an empathetic approach

• Be comfortable using a computer to check guests in and out - complete all brand required training and retraining as directed by management

• Handle cash and credit card transactions accurately and with attention to detail

• Accurately process guest and/or group reservations according to Hotel Brand Standards and Springwood Hospitality procedures

• Responsible for balancing of their assigned cash bank.

• Perform Nightly Audit process and procedure to Brand Standard

• Accurately process and perform accounting procedures to standards

REQUIRED SKILLS AND ABILITIES:

• The successful candidate will be enthusiastic and detailed oriented.

• Excellent communication and organizational skills with a friendly and courteous disposition and personality.

• Maintain a good, neat personal appearance at all times.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Knowledge of computers and cash handling experience mandatory. Brand system knowledge is a plus

• Self-motivated, friendly, upbeat, and outgoing person who thrives in a fast-paced environment.

• Flexibility in the schedule: The audit shift will always be 11:00 PM until 7:00 AM. May include weekends and holidays.

• Perform any other tasks as suggested by your Manager.