Night Auditor

·         The Night Auditor answers to the Front Desk Lead team and the Controller.

Job Purpose:

The Night Auditor acts as a Guest Service representative and manager on duty during the nighttime hours including safety related function; performs the audit as set forth by the property. All overnight staff answers to the Night Audit

Job Responsibilities:

·        Enjoys working overnight.

·        Ability to multitask and assist in all hotel duties and switch focus.

·        Stay productive at all times.

·        Use critical thinking and safety in mind at all times.

·        Warmly interact with all guests, including in public areas and while completing guest requests and tasks.

·        Responsible for providing exemplary customer service in a friendly and professional manner.

·        Maintain a safe and secure environment for customers and employees while providing general safety duties. 

·        Has a full understanding of emergencies procedure and critical thinking.

·         Promoting safety by being alert to observe, correct and report any hazards immediately and in a timely manner.

·         Greet guests upon arrival /departure, check them in/ out and provide them with any information they need to enjoy their stay.

·         Respond to guest inquiries, concerns and complaints as needed and communicate such in the pass on.

·         Answer phones and place reservations.

·         Perform all audit procedures as set forth by the Hotel and company, on a daily basis.

·         Balance all receipts and work performed during the audit shift.

·         Prepare the front office for the ‘A’ shift and reset day’s business.

·        Prepare guest bills for next-day checkouts and process reservation cards.

·        Verify that all EOD work has been performed by other departments.

·         Verify the status of all wake-up call requests and ensure they are properly handled.

·        Write accurate reports and ensure all tasks are completed.

·        Assist with in room dining order.

·        Assist with cleanliness and organization of Front Desk area.

·        Assist with other duties as needed and requested.

Job Skills:

·         Handling objects, products, and computer equipment.

·         Basic computer skills to operate various property management and reservations systems, etc.

·         Being passionate about people and service.

·         Strong communication skills essential when interacting with guests and employees.

·         Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.

·         Problem-solving, reasoning, motivating and training abilities are often used.

·         Have the ability to work a flexible schedule weekends and/or holidays.

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