Night Auditor

Tidewater Inn is seeking a Night Auditor to join our Team! The Night Auditor is responsible for reconciling the property’s daily receipts, reporting revenue and verifying systems are functioning for a new business day.  This position also acts as front desk agent (greets and welcomes guests to the establishment and makes them feel welcome and comfortable in their environment).  

Responsibilities:

• Verifies and organizes daily payment receipts according to Night Audit Guidelines.
• Verifies and posts daily revenue for events according to Night Audit Guidelines.
• Verifies and settles credit card batches for Hotel, Spa and Hunter’s Tavern.
• Closes business day in PMS Operating System.
• Prepares reports for distribution according to Night Audit Guidelines.
• Greet and welcomes guests.
• Assigns room and keys.
• Maintains room availability.
• Collects and distributes messages for guests.
• Check in/out guests.
• Assists in resolving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Educates guests about the layout of the property – Hotel, Spa and Hunter’s Tavern– hours of operation as well as locations.
• Offers to make reservations for the Spa and Hunter’s Tavern.
• Informs guests of any special events that may be happening during their stay and offers to make reservations.
• Secures the privacy of the guests.
• Arranges for transportation.
• Maintains hotel records.

Competencies:

• Technical Capacity.
• Personal Effectiveness/Credibility.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.
• Collaboration Skills.
• Thoroughness.
• Communication Proficiency.
• Flexibility.

Compensation:

• $18.00 - $20.00 an hour.

Benefits:

• 401k Plan.
• Maryland Sick Leave.
• 401k match up to 3% after 1000 hours and 1 year.
• Medical, vision, dental, PTO, paid holiday for full-time employees after 1 year.

Position Type/Work Schedule Expectation

• Full-time
• 11pm to 7am shift daily.
• Non-exempt.