Night Auditor

Hours: Full-time (36 hours per week) or Part-time (24 hours per week), shifts start at 10pm and end at 7am. Holidays required.
Pay Rate: $16 to $20 an hour depending on experience.
Benefits: Discounts at affiliated properties.
Experience: Previous experience in hospitality preferred.

JOB DESCRIPTION:

The Night Auditor is responsible for monitoring the property during the overnight hours and preparing the morning coffee station. These responsibilities include checking the proper daily shut-down of the physical plant, assisting guests during the overnight hours, and a number of financial reporting roles prescribed by property management. This position requires an individual who is confident in their abilities, can problem solve, has strong attention to detail, and the ability to work without constant direct supervision.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Stay awake overnight and remain in public areas.
• Maintain a neat and professional appearance in accordance with property standards.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest's problem.
• Perform Nightly Task List in a timely fashion, reflecting excellent time management.
• Register and orient arriving guests according to property standards.
• Anticipate and address guests' service needs. Identify and solve problems in a timely manner.
• Be knowledgeable about the property, its programs, amenities and experiences.
• Have a working knowledge of property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed.
• Check daily figures, postings, and financial documents for accuracy.
• Record, store, access, and/or analyze computerized financial information to close each day's transactions
• Control and secure cash and cash equivalents according to property cash handling policy and procedures.
• Audit and reconcile all revenue postings.
• Maintain accurate guest accounts and folios, house banks, deposits, petty cash and cash drawers according to property specifications. Understand cash reporting requirements.
• Be fully knowledgeable about how to post to and maintain guest folios according to property specifications. Must have computer skills sufficient to meet property system needs which may include Microsoft Word, Excel, database operations, point of sale and property management systems.
• Maintain responsibility for proper food inventory and storage, avoiding food waste.
• Process guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.
• Maintain confidentiality of proprietary and guest information.
• Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.
• Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety. Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations. Be knowledgeable of property specific safety and security procedures. Oversee any emergency situation and be able to safely orchestrate a building evacuation if required.
• Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications. Assist with set up of early morning food and beverage service as directed.
• Perform thorough snow removal and proper maintenance of sidewalk safety in all weather conditions.
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
• Manually handle/lift/carry product up to 30 pounds between knee and shoulders.
• May be vertically mobile for over 25% of shift.
• Protect the assets of this property and Migis Hotel Group.