Night Audit

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT HOMEWOOD SUITES SOUTHAVEN

The Homewood Suites Southaven, managed by Vista Host Management & Development 

Company, is located just south of Memphis, Tennessee. With spacious suites, 

complimentary breakfast, and an outdoor pool, the hotel offers easy access to Southaven 

Towne Center and is ideal for both business travelers and families visiting the area.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and 

expense transactions, and performing front desk duties during the night shift. This role 

involves providing exceptional customer service, resolving guest issues, and ensuring the 

accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

The Night Auditor role is best suited for someone who:

• Enjoys working independently during night hours and has strong problem-solving 

skills.

• Has a high level of attention to detail, especially when handling financial 

transactions and accounting tasks.

• Is capable of providing excellent customer service while managing various front 

desk duties.

• Thrives in an environment that requires multitasking and ensuring guest satisfaction 

overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.

• Vacation / Sick / Bereavement / Holiday Pay.

• Health/Vision/Dental Insurance.

• 401k.

• Life / STD Insurance.

• Employee Discounts (Brand Hotels & Company Hotels).

• Free, Third-Party Employee Assistance Program (personal and professional).

• Opportunities for growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable 

and meeting team and brand goals.

• Perform quality assurance (QA) requirements for the front desk department.

• Ensure compliance with hotel policies, procedures, and relevant ordinances 

regarding security, cash handling, and guest relations.

• Act as the night manager on duty, handling guest requests, questions, and issues 

throughout the hotel.

• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers 

during the night shift.

• Balance all credit card transactions, prepare deposits, and verify in-house and 

closed accounts.

• Conduct the property management night audit system, closing the current business 

day and opening the new day.

• Manage guest complaints, documenting requests and issues, and ensuring timely 

resolution and guest satisfaction.

• Organize and complete end-of-shift paperwork, phone reports, restaurant 

paperwork, wake-up call reports, and audit packs.

• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and 

front desk area.

• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.

• Must be able to stand for extended periods.

• Must be able to lift up to 20 lbs.

• Strong attention to detail and the ability to manage financial transactions 

accurately.

• Willingness to work night shifts, including weekends and holidays.

Please visit our careers page to see more job opportunities.