Network Operations Center (NOC) Night Shift Technician I

Network Operations Center (NOC) Night Shift Technician I

We are seeking a detail-oriented Network Operations Center (NOC) Technician I to join our Managed Services team! Work with our support and engineering teams to monitor, identify, and troubleshoot IT infrastructure to resolution in order to maintain customer satisfaction.

Pay range: $22 to $24 hourly DOE

Hours: Full time; Night shift; Tues-Wed 6PM-3AM/Thurs-Sat 9PM-6AM

Type: On-site, no possibility for remote work.

Requirements:

·       Must be able to commute to San Pedro, Long Beach, Terminal Island locations.

·       Must be deadline and detail oriented.

·       Excel at documentation.

·       Ability to prioritize and multi-task.

·       Provide efficient and effective communication with team members.

·       Must be certified in a basic IT certification such as A+, Network+, or equivalent certification and provide upon request

·       Recent experience with a monitoring platform (Solarwinds, Nagios, etc.)

·       Must have a valid California driver’s license

·       Must be able to qualify for a Transportation Workers Identification Credential (TWIC) card for security clearance (https://www.tsa.gov/disqualifying-offenses-factors)

Responsibilities:

·       Proactively monitor, troubleshoot, resolve, and maintain issues pertaining to the following but not limited to:

o   Hardwired and wireless networks and configurations

o   Windows server support

o   Windows/Linux client operating systems support

o   Camera system continuity

o   Endpoint security application support

o   Maintain and report status of hardware assets

o   Terminal gate systems support

·       Monitor for incoming incidents via email or phone calls and provide rapid responses.

·       Assist engineering teams with incident investigations.

·       Effectively deduce network and systems alerts to clear warnings, errors and misconfigurations.

·       Perform preventative maintenance using pre-established best practice checklists.

·       Rely on independent thinking and the ability to follow pre-established guidelines to perform the functions of the job.

·       Perform incident detail gathering to effectively create detailed tickets and/or escalate to tier 2 support personnel within a reasonable timeframe.

·       Close tickets for all inquiries and actionable alerts as well as escalate to the appropriate team as needed via following established protocols.

·       Provide the highest level of customer service via phone and email.

·       Assist in training new recruits of NOC responsibilities and knowledge.

·       Assist in creating new and maintain current documentation to improve the NOC knowledge-base.

·       Maintain service continuity between shifts.

·       Track and maintain all local IT assets.

·       Willing to work holidays and open to potential overtime.

·       Comply with Company Safety policies and procedures.

·       Perform other duties as assigned by the manager.

​Preferred Qualifications:

·       1-year experience as network admin or systems admin

·       CCNA certification

·       Conceptual knowledge of virtual machines

·       Conceptual knowledge of Windows Active Directory

·       Working knowledge with Cisco switching

·       Basic knowledge with managing Cisco Call Manager

·       Experience with Windows and Linux OS

·       Knowledge of TCP/IP and data protocols

·       Great at troubleshooting and critical thinking

Benefits:

·       100% Company sponsored Medical Plan (Employee only

·       Employee has option to purchase Dental/Vision Insurance

·       Matching 401K

·       PTO