Network Analyst

Exciting Career Opportunity at RFNOW – Network Analyst
Location: Remote
Employment Type: Full-time

RFNOW Inc. is seeking a motivated and skilled Network Analyst to join our Technical Services team. In this role, you will play a vital part in supporting RFNOW’s Business/Enterprise customers, assisting Level 1 and Level 2 CSRs, and collaborating with the Network Architecture team to implement core network changes during outage windows. This remote position involves working shifts to ensure effective triaging and resolution of network issues.

Key Responsibilities:

• Collaborate with the Network Architect to deploy network changes.
• Support, monitor, and configure services for Business/Enterprise customers.
• Provide Level 3 support to assist Level 1 and 2 team members.
• Staff RFNOW’s Network Operations Center 24x7x365.
• Triage, repair, and escalate issues to other support teams as needed.
• Maintain knowledge of company products, services, and industry trends.
• Conduct knowledge transfers to team members and coworkers.

Qualifications & Experience:

• Degree in Computer Science or equivalent training and experience.
• Minimum of 3 years' experience working as a network professional.
• Proven ability to learn and adapt to evolving network landscapes.
• Strong communication and technical skills.
• Experience working in a Service Provider organization.
• Cisco networking training and certification preferred.
• Familiarity with Network Monitoring Systems (NMS).

Work Conditions:

• Remote position with shiftwork required.
• Manual dexterity required for computer use.
• Occasional overtime as needed.

Why Join RFNOW?

✔ Competitive Compensation – Recognizing and rewarding your expertise.
✔ Career Growth & Development – Opportunities for professional advancement.
✔ Comprehensive Benefits Package – Health & life insurance, EAP, paid time off, company-provided technology & tools, and more!
✔ Collaborative & Innovative Work Environment – Work alongside industry experts in a forward-thinking organization.

How to Apply

Interested candidates are invited to visit the careers page of our website to learn more details about RFNOW and our career opportunities www.rfnow.com/careers.

RFNOW Inc. is an equal opportunity employer.  We welcome applications from people from all backgrounds and capabilities.  Applicants are welcome request necessary accommodations throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com